Key Facts

Remote From:

Anywhere

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

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Troubleshooting (Problem Solving)
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Non-Verbal Communication
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Analytical Skills
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Time Management
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Teamwork
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Detail Oriented
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Problem Solving

Roles & Responsibilities

2+ years' experience in configuring Service Now
2+ years' experience with agile delivery methodologies
2+ years' experience with client/server and applications system architectures and migration
ITIL or Service Now certification

Requirements:

Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations

Pivotal Solutions

About Pivotal Solutions

Pivotal Solutions is THE source for human capital in the IT workplace.Our strength is in the caliber of our people and the extent we go to to make certain the match between consultant and company is ideal:Each candidate, for project, contract/temp, contract-to-hire, or full-time assignment, is personally selected by a Pivotal Solutions Managing Partner.If within two weeks the employer is not 110% satisfied, we’ll remove the consultant from the job – no questions asked – and no monies will be due from the client for the consultant’s time.We double the industry guarantee for retained searches, providing every employer with the opportunity to be completely satisfied with a full time staff candidate by offering an unconditional guarantee period of 180 days.Our goal and our expertise is to be your partner in identifying the ideal candidate for your business needs.

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

This is a remote position.

Responsibilities

Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Project Management

Gather and document user and process requirements, functional requirements, and develop technical requirements
Develop workflow customizations, and support the Service transformation teams
Identify problems related to primary financial software and determine corrective action

Maintenance

Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Requirements

2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
2+ years’ experience of hands-on in configuring Service Now
2+ years’ in agile delivery methodologies
2+ years’ experience with client/server and applications system architectures and migration
ITIL or Service Now certification
Experience in loading the data into ServiceNow using import sets
Experience in Integrating External Web services and SOAP based Web services, API and emails
Excellent written and verbal communication skills
Excellent analytical skills
Excellent project management and time-management skills
Strong problem-solving skills
Ability to present technical information in a way that non-technical management and staff will understand
Focus on quality and attention to detail