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Customer Service & Onboarding Representative

WOW Remote Teams

Role overview

Qualifications

  • Experience in customer service, onboarding, account coordination, or similar client-facing roles
  • Familiarity with CRM and project management tools
  • Comfortable handling multiple client accounts simultaneously
  • Strong problem-solving skills and self-sufficiency

Responsibilities

  • Manage client onboarding from kickoff through successful implementation
  • Communicate clearly with clients via email, messaging platforms, and virtual meetings
  • Coordinate internal workflows and task tracking using project management tools
  • Ensure all onboarding steps are completed accurately and on time

About the company

WOW Remote Teams logo

WOW Remote Teams

Staffing & Recruiting

Looking to expand your team with highly skilled, bilingual professionals? Look no further than WOW Remote Teams! We specialize in providing US-based companies with custom, reliable, and affordable teams featuring top 1% talent from Latin America. Our hassle-free process begins with finding and prescreening the best candidates for your needs. You make the final decision while we handle all the contracts, payments, and local employment laws. Best of all, you can save up to 30% on salary expenses with no recruitment, placement, or consultation fees! Simply pay a flat biweekly or monthly fee, just as you would with any other employee. Our recruiting and search process is thorough, consistent, and targeted, utilizing a variety of resources to identify, attract, and present the best candidates to our clients. With our services, you have the opportunity to select the best talent for your company and provide candidates with new career opportunities. Choose WOW Remote Teams for a hassle-free, affordable way to build a team of highly experienced, bilingual professionals, including software and web developers, executive assistants, designers, social media managers, content creators, CSR, and more. Located in Phoenix, Arizona, we're here to help you succeed.

Company details

Company typeStartup
IndustryStaffing & Recruiting
Company size2 - 10

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Job description

This is a remote position.

Our client is looking for a Customer Service & Onboarding Representative to join their fully remote team. They operate in the digital marketing and consulting space, supporting growing businesses with data-driven systems, and have experienced strong expansion and industry recognition over the past few years.

This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and brings both structure and positivity to every process. The right candidate is proactive, detail-oriented, and confident managing onboarding workflows while delivering an excellent customer experience.

Responsibilities

• Manage client onboarding from kickoff through successful implementation
• Communicate clearly with clients via email, messaging platforms, and virtual meetings
• Coordinate internal workflows and task tracking using project management tools
• Ensure all onboarding steps are completed accurately and on time
• Support customer service inquiries and provide timely, professional responses
• Monitor campaign or implementation data and report on progress when required
• Collaborate with internal team members to ensure smooth delivery
• Identify issues proactively and propose solutions before they escalate
• Maintain organized documentation inside CRM and project management systems



Requirements

• Advanced English proficiency, both written and spoken
• Strong organizational and time management skills
• Proactive mindset with the ability to work independently
• Data-driven approach to tracking progress and measuring results
• High attention to detail
• Positive, professional communication style
• Ability to ask clarifying questions when needed

Qualifications

• Experience in customer service, onboarding, account coordination, or similar client-facing roles
• Familiarity with CRM and project management tools
• Experience supporting digital marketing or online business environments is a plus
• Comfortable handling multiple client accounts simultaneously
• Strong problem-solving skills and self-sufficiency




Benefits

• Full-time position
• 100% remote work environment
• Opportunity to grow within a fast-scaling digital consulting company
• Exposure to digital marketing operations and performance-based systems
• Collaborative and supportive team culture

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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