Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Customer Success Management Kubernetes Observability Public Cloud Datadog Software Engineering Prometheus (Software) Site Reliability Engineering Unix Database Systems +15 more

Other Skills

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Troubleshooting (Problem Solving)
•
Empathy
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Communication

Roles & Responsibilities

5+ years of professional experience in technical customer success, software engineering, sales engineering, or site reliability engineering.
Solid Linux/Unix fundamentals.
Experience with operating Kubernetes clusters.
Hands-on experience operating production environments in public clouds (AWS, GCP, or Azure).

Requirements:

Provide proactive technical guidance to customers, troubleshoot issues, and resolve technical challenges in a remote, customer-facing setting.
Operate, monitor, and maintain production environments in public clouds and containerized deployments (Docker, Kubernetes) to ensure reliability and performance.
Design and discuss system architectures and observability solutions with customers, including monitoring/logging architectures (Prometheus, Grafana, ELK, fluent-bit, DataDog, etc.).
Collaborate with customers to gather feedback, drive success metrics, and demonstrate initiative while working independently with minimal guidance.

Novoguild

About Novoguild

Novoguild specializes in helping promising technology startups ranging from the Seed stage to typically Series C find exceptional candidates in the US and India. We got started in 2021 by finding candidates for Silicon Valley startups in India. We started finding candidates for the same startups in the US in Q4 2022. All our clients share our passion for innovation and excellence and are looking to build an organization with a great engineering culture. We share their passion for quality over quantity, that is why we take on the responsibility of extensive sourcing and rigorous screening. Finally, we present only the most qualified candidates via a comprehensive packet that includes answers to questions that the candidate has answered. It is not just a resume. All this saves our clients a ton of time. Our commitment to our candidates is just as strong. We provide a delightful experience, with no spam or mass mail, no ghosting, and a two-day response time. Our best clients, for whom we achieve the best results, are very knowledgeable about hiring and have already set up a good interviewing methodology. The founders work with us very closely and see us as their partners in the entrepreneurship journey. Some of them even have recruiters who source candidates from Linkedin, job portals and other sources. They choose to work with us for a variety of reasons ranging from the speed of hiring, time, value for money, to a desire for the best possible results, not just good enough results. Wondering if you should talk to us? - Are you looking for exceptional candidates who have the depth and breadth of skills you have in mind? - Are you looking for candidates who have the will to be with you on the journey? - Is just good enough, not okay for you? - Is the time of your own team extremely valuable and ideally you would not want to waste even a minute? If you answered yes to all of the above questions, please reach out to us. We may be able to help you.

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

Requirements:

5+ years of professional experience in technical customer success, software engineering, sales engineering, or site reliability engineering.
Solid Linux/Unix fundamentals.
Good understanding of coding and hands-on ability to debug programs.
Good system design skills.
Hands-on engineering roles including operating production environments in public clouds: AWS GCP or Azure.
Experience with modern cloud environments: Docker & containerisation, infrastructure-as-code, DevOps, CI/CD pipelines, and Automation.
Experience with operating Kubernetes clusters.
Modern monitoring/logging architectures (ability to talk through and discuss the architectures of these systems like Prometheus, grafana, ELK, fluent-bit, DataDog, etc. ).
Must have a keen interest in observability.
Hands-on experience with network security, and database systems like WAF, OWASP, etc.
Customer-facing role: You have to be comfortable working with customers and troubleshooting matters.
Bachelors or master's Degrees from a good CS program.
Customer Facing Role experience is a plus.
Always ready to get things done.
Take initiative and be a self-starter.
Prior Startup experience is a plus.
Ability to work independently with minimal guidance.
Excellent communication skills.
Ability to empathise with customers.