Technical Support Associate

This is a remote position.

The Land Terra team is in need of a Technical Support Associate who will become a strong contributor and make a difference.  In the Technical Support role, you will be responsible for providing multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

RESPONSABILITIES 

• Troubleshoot customers’ software application and/or hardware issues via email, telephone, remote access, and diagnostics.
  
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
  
• Assemble, install and troubleshoot computer hardware, laptops, and notebooks.
  
• Install, maintain, and troubleshoot operating systems, and computer applications.
  
• Troubleshoot network and connection issues related to internet, Intra-Net & VPN.
  
• Manage customer expectations regarding estimated response times
  
• Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.
  
• Drive the highest standards of ethical behavior for themselves and all involved in the service provided.
  
  

Requirements

• Bachelor’s degree preferred
  
• Great communication skills (written and oral) in English and Spanish
  
• Must have international Inbound calling experience - 1 year minimum
  
• Ability to multi-task, prioritize, and meet timelines on deliverables
  
• Proficient in Microsoft Office and Digital Tools such as Teams, Zoom, and Google Tools
  
• Driven and self-motivated individual able to perform tasks with minimal supervision
  
• Knowledge of American culture and geography
  
• Positive and proactive attitude
  
• Self-starter, sense of urgency, works well under pressure, ability to work in fast-paced environment
  
• Sense of professionalism and ability to develop relationships
  
• Strong attention to detail
  
• Ability to handle and maintain confidential information
  
• Ability to follow instructions and performance guidelines
  

Benefits

• Works with US schedule – US holidays off
  
• Immediate availability
  
• Interactive and Customer Service Oriented position
  
• Mon-Sun / Rotating schedule