Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Scheduling
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Digital Literacy
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Sales
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Professionalism
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Non-Verbal Communication
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Active Listening
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Teamwork
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Self-Confidence
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Detail Oriented
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Reliability
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Empathy
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Relationship Building
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Enthusiasm

Roles & Responsibilities

Proven experience in medical, fitness, or health/wellness industries.
Prior experience in sales, patient engagement, or client-facing roles.
Excellent written and verbal communication skills; confident, empathetic, and enthusiastic with a patient-first mindset.
Tech-savvy with CRM platforms and other digital tools; highly organized and reliable.

Requirements:

Communicate with patients via telephone, text, and email in a professional and positive manner; follow up to encourage appointment scheduling and continued care.
Assist the marketing team in coordinating campaigns and outreach initiatives; respond to social media inquiries or direct messages as needed.
Join team meetings to stay aligned with patient engagement and marketing goals; provide administrative support on projects and campaigns as needed.
Utilize EMR (Athelas Air), CRM (CIMA Growth Solutions), and other digital tools to manage patient communications and scheduling.

Virtual Rockstar Careers

About Virtual Rockstar Careers

Are you a skilled virtual assistant looking for rewarding opportunities to showcase your talent and expertise? Look no further than Virtual Rockstar! Virtual Rockstar is a community of dedicated professionals committed to excellence, integrity, and collaboration. Partnering with clients across the United States, we specialize in staffing administrative, marketing, and recruiting positions, providing invaluable support to businesses while creating fulfilling career paths for virtual assistants like you. Why Choose Virtual Rockstar? As a virtual assistant at Virtual Rockstar, you'll have the chance to work with a diverse range of clients and industries, expanding your skills and knowledge every step of the way. Our values aren't just words on a page – they're the guiding principles that shape our culture and define who we are. Courage, teamwork, accountability, empathy, fun, and trust are at the heart of everything we do. Beyond business success, our purpose is to build and strengthen families – yours and ours. By joining Virtual Rockstar, you'll become part of a supportive community that prioritizes your well-being and growth. If you're ready to take your virtual assistant career to the next level and make a meaningful impact, we want to hear from you! Join our team of rockstars and unlock your full potential in a dynamic and rewarding environment. Follow us on LinkedIn to learn more about Virtual Rockstar and explore exciting career opportunities!

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

This is a remote position.

About the Role

Virtual Rockstar is hiring a Virtual Marketing Assistant on behalf of a health and wellness practice in the US.

The Virtual Marketing Assistant will service as a key member and will serve as a direct point of contact for the patients—communicating through text, phone calls, and voicemails via our CRM platform. The primary focus will be to engage with patients in a friendly, professional, and brand-aligned manner to schedule appointments and support their health and wellness journey.

The client is looking for someone with a strong background in Medical, fitness, and health/wellness, who also has sales and/ or customer service experience. You’ll need to be confident, empathetic, and enthusiastic—matching the tone, energy, and voice of the brand in every interaction. Your ability to build trust, listen actively, and communicate clearly will be essential in helping the patients feel supported and motivated.

This position is designed to help foster strong patient relationships, ensure smooth communication, and encourage patients to begin and stay engaged in their health journey.

About Our Client

Our client’s purpose is to change lives and challenge the status quo by advancing better health and wellness through customer excellence, innovation, and autonomy.

They foster a collaborative, patient-centered culture that values innovation, accountability, and teamwork. Their goal is to deliver exceptional service while creating meaningful connections with patients and the community.

Responsibilities

Patient Communication & Engagement

Communicate with patients via telephone, text, and email in a professional and positive manner.
Follow up with patients to encourage appointment scheduling and continued care.
Provide a high-energy, supportive presence to excite patients about starting their health journey.

Marketing & Outreach Support

Assist the marketing team in coordinating campaigns and outreach initiatives.
Support social media engagement by responding to inquiries or directing messages to the appropriate team members.
Help maintain a positive reputation through patient and community engagement.

Collaboration & Administration

Join team meetings to stay aligned with patient engagement and marketing goals.
Provide administrative support on projects and campaigns as needed.

Tools & Systems Used

EMR: Athelas Air
CRM: CIMA Growth Solutions
Social media platforms & scheduling tools
Basic design and communication tools

Requirements

Proven experience in medical, fitness, or health & wellness industries.
Prior experience in sales, patient engagement, or client-facing roles.
Excellent written and verbal communication skills.
Confident, empathetic, and enthusiastic personality with a patient-first mindset.
Ability to match brand tone, energy, and voice in every interaction.
Strong active listening and trust-building skills.
Comfortable handling phone calls, texts, and voicemails professionally.
Tech-savvy; able to work within a CRM platform and other digital tools.
Highly organized, detail-oriented, and reliable.
Ability to work US business hours.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.