Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant to support a growing pediatric occupational and speech therapy practice based in Michigan. In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.

This is a full-time, long-term opportunity for someone experienced in insurance verification, patient intake, data entry, and handling phone-based inquiries. You’ll collaborate closely with in-person staff and become a vital member of a care team dedicated to helping children flourish.

About the Practice

Our partner therapy practice is committed to creating a world where children don’t just receive therapy—they thrive. With a mission grounded in compassionate, evidence-based care, the team helps children overcome developmental challenges and achieve meaningful milestones in collaboration with their families.

Their culture is shaped by values such as:

• Own It: Accountability in every task and interaction.
  

• Lift Each Other Up: Supportive teamwork and mutual trust.
  

• Be Honest, Always: Transparency, learning from mistakes, and continuous growth.
  

• Lead with Purpose: Every decision is mission-driven.
  

• Family Comes First: Care is always personal, empowering, and rooted in family support.
  

• Every Child Has Potential: Therapy is individualized, strengths-based, and celebratory.
  

You’ll be joining a team that prioritizes clear communication, forward momentum, and high-quality care.

Why Join This Team?

• Mission-driven, family-first environment
  

• Collaborative and compassionate culture
  

• High-growth opportunity with long-term potential
  

• Make a direct impact on children and families across Michigan
  

Key Responsibilities

You will be responsible for essential front- and back-office functions that keep the practice running efficiently. These include:

• Insurance-Related Tasks
  

• Verify patient insurance coverage and benefits
  

• Submit and follow up on insurance claims
  

• Liaise with insurance providers to confirm pre-authorizations and clarify coverage
  

• Update EMR with insurance information and claim notes
  

• Assist patients with insurance-related questions
  

• Patient Intake & Scheduling
  

• Process new patient leads and intake documentation
  

• Schedule and confirm appointments using the internal scheduling platform
  

• Maintain patient records and charts within the EMR system
  

• Handle appointment changes and maintain a waitlist
  

• Communication & Coordination
  

• Answer incoming phone calls and assist patients virtually
  

• Respond to inquiries via email and chat in a clear, supportive tone
  

• Coordinate with clinicians and admin staff to ensure smooth daily operations
  

• Data Entry & Documentation
  

• Enter patient and insurance information accurately into the EMR
  

• Prepare and organize documents as needed
  

• Support chart maintenance and recordkeeping
  

Tools & Platforms You’ll Use

• EMR: Ocean Friends
  

• Project Management: Asana
  

• Communication: Gmail, Google Chat, phone, and Zoom
  

• File Management: Google Drive
  

Requirements

We are looking for someone who:

• Has at least 1 year of experience in medical virtual assistance or administrative support
  

• Is familiar with insurance verification and EMR systems
  

• Is willing to learn and truly live what our client does as a practice
  

• Someone who can confidently communicate with potential clients, represent our client's mission, and convert inquiries into intakes​
  

• Possesses excellent verbal and written communication skills
  

• Is highly organized, proactive, and attentive to detail
  

• Enjoys working in a collaborative team environment
  

• Can work full-time on a consistent schedule, ideally during Eastern Time business hours
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.