Role overview

Qualifications

Excellent English speaking and writing skills
Customer-oriented with a service mindset
Solution-oriented with ability to prioritize and work in a team
Strong IT skills (MS Office, web, and relational database systems)

Responsibilities

Flight request processing and quoting
Sourcing flight options
Booking flights and processing itinerary changes/cancellations
Flight monitoring and deal closing

Key facts

Remote from: Anywhere
Full time
Executive Assistant
English

Hard skills

Flight Dispatch Airline Management Flight Planning Digital File Management Database Systems Project Coordination Client Services Flight Planning Customer Experience Improvement Email Management

Other skills

Internet Research
Microsoft Office
Calmness Under Pressure
Time Management
Teamwork
Solutions Focused
Analytical Thinking
Goal-Oriented
Detail Oriented
Prioritization
Verbal Communication Skills
Empathy
Diplomacy

About the company

TapJets™ Private Jets

Online Travel Agencies (OTAs)

TapJets is the world's only true on-demand private jet booking platform. We are ready to create a journey that is not just a necessity but a desire for you. Just download the app and take one tap towards your big trip by telling us where you want to go. We'll take care of routing, booking, and other details. It's all simple and easy because it's digitalized. It's maximally comfortable because our planes and service are always first-class. So, are you ready to take off into the sky?

Company details

IndustryOnline Travel Agencies (OTAs)

Company size11 - 50

Links

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Job description

This is a remote position.

Private jet services company based in Houston, Texas is looking to hire exceptional, analytical, goal-oriented, and meticulous VA freelancers to join our team as flight support agents for a long-term period. Your tasks and responsibilities will revolve around the sales and operation side of the business. You will also be working closely with our seasoned charter team, project administrators, and other brokers to coordinate all necessary frameworks to deliver an optimal service to our clients.

DUTIES & RESPONSIBILITIES:

• Flight request processing & quoting

• Sourcing for flight options

• Processing cancellations/changes to the itinerary

• New registration of customers

• Quote follow-ups (phone calls & emails)

• Booking the flights

• Completing the checklist per flight requirements

• Following up necessary documents per flight

• Adding client service request like FA, transportation & catering

• Flight monitoring

• Deal closing

Requirements

MUST HAVE SKILLS:

• Excellent English speaking and writing skills.

• You must be service and customer-oriented. Previous airline industry experience from a customer service perspective is a plus.

• You must be solution-oriented and can prioritize and work in a team.

• An excellent ability to manage delicate situations with diplomacy and empathy is a superb must!

• Since this role involves communicating with clients, excellent communication skills in verbal and written English are required.

• You should be able to cope with the heavy workload and not have any other job commitments.

• Good IT skills (MS Office, web, and relational database systems)

REQUIREMENTS:

1. Working during evening and night shift to match shift in the US time zones.

2. A stable, fast, and reliable internet connection.

3. Back-up internet and power supply in any case of interruption or outages

4. A dedicated computer or laptop with at least a core i5 processor (Mac/Windows) & 8GB RAM

5. Webcam (if not built-in already)

6. Noise-canceling headset

7. Dedicated workspace free from distractions

Salary: based on experience

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