Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Data Management Escalation Management Digital File Management Customer Complaint Resolution Customer Analysis Business Operations Database Management Digital File Management Issue Management Help Desk Support Cross-Functional Collaboration Online Communication

Other Skills

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Customer Service
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Google Sheets
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Microsoft Excel
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Scheduling
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Non-Verbal Communication
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Adaptability
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Multitasking
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Organizational Skills

Roles & Responsibilities

Bachelor's degree in Business, Operations Management, or related field (preferred)
Minimum of 1 year of experience in an operations or customer support role
Proficiency in Microsoft Excel or Google Sheets
Excellent verbal and written communication skills with strong organizational abilities

Requirements:

Analyze customer data to derive insights for service improvements and maintain/update customer databases using Excel/Sheets
Respond to customer inquiries via phone and email promptly and professionally; manage customer support tickets and escalate complex issues as needed
Perform various administrative duties including document preparation, filing, scheduling, and supporting other departments with administrative tasks
Collaborate with cross-functional teams to support operational processes and ensure data accuracy

Job description

This is a remote position.

The Operations Associate will play a crucial role in managing customer data, providing customer support, and performing various administrative tasks. The ideal candidate will be comfortable working with spreadsheets, have experience in customer service, and be able to thrive in a dynamic work environment.

Key Responsibilities:

Data Management

Analyze customer data to derive insights for service improvements
Maintain and update customer databases
Utilize Excel/Google Sheets to manipulate and analyze data effectively

Customer Support

Respond to customer inquiries via phone and email promptly and professionally
Manage customer support tickets, ensuring issues are resolved efficiently
Escalate complex issues to the appropriate departments when necessary

Administrative Tasks

Perform various administrative duties, including document preparation, filing, and scheduling
Support other departments with administrative tasks as required

Requirements

Bachelor’s degree in Business, Operations Management, or related field (preferred)
Minimum of 1 year of experience in an operations or customer support role
Proficiency in Microsoft Excel or Google Sheets
Strong organizational skills with the ability to multitask
Excellent verbal and written communication skills
Ability to work in a fast-paced, dynamic environment
Ability to work during US time zone hours

Benefits

100% remote work opportunity
Competitive USD compensation package
Access to industry-leading technology for optimal performance
Regular training and skill enhancement initiatives

Join our team and help make a significant impact on our client organizations. If you meet the qualifications and are excited to contribute to a fast-paced environment, we encourage you to apply.

Note: Only shortlisted candidates will be contacted for further evaluation.

Teams Squared is a proud equal opportunity employer. We cherish diversity and strive tirelessly to ensure an inclusive workspace for every team member.