Client Success Manager - Bilingual

This is a remote position.

Join the team reinventing automotive finance across Canada.

We’re growing fast and looking for a bilingual Client Success Manager who’s hungry to grow with us.

This isn’t just a job. It’s a launchpad.

What You’ll Own

• Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
  
• Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners.
  
• Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down.
  
• Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI.
  
• Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
  
• Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
  
• Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.
  

Requirements

 Bilingual Skills – You speak both English and French fluently, making it easy to connect with a wide range of clients.

 1–3+ Years of Experience – You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.

 Automotive Industry Know-How – Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.

 SaaS Savvy – You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.

 Proven Portfolio Management – You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).