Bachelor's Degree in Business, Accounting, Finance, Digital, or related field; 8+ years in global project/program management, preferably within shared service and transformation settings.
Proven track record delivering complex, high-risk, multi-workstream projects with strategic decision-making; experience with digital content, omnichannel, or AI-enabled pilots.
Excellent business acumen, stakeholder management, strategic thinking, and ability to operate with minimal supervision; strong problem-solving skills.
Budget/resource management experience and financial oversight for large programs; quality and compliance mindset in regulated environments.
Requirements:
Lead the planning, coordination, and execution of multiple concurrent transformation pilot projects, including scheduling, resource allocation, and deliverable tracking.
Build and manage relationships with internal and external stakeholders (e.g., Workstream Leads, IT/Commercial Digital Health Leads, executives, vendors) to ensure project visibility and alignment.
Establish and continuously improve project governance, quality assurance, and compliance standards in line with regulated industry guidelines; define readiness criteria and training requirements.
Proactively manage strategic risks (technical disruption, vendor adoption, data quality, operational complexity), oversee budget/resource management, and drive change adoption and continuous improvement across pilots.
Job description
Key Responsibilities:
Project Management Leadership: Drive successful planning, coordination, and execution of multiple, concurrent transformation pilot projects, including scheduling, resource allocation, and deliverable tracking
Stakeholder Engagement and Management: Build and maintain effective relationships with the client’s internal and external contacts (anticipated: Workstream Leads, IT and Commercial Digital Health Leads, Executive business sponsors, Excellence center leads, Studio team members, Leadership, Steering Committees, vendors such as Adobe/Jasper, change leads) to ensure project visibility and alignment.
Governance & Quality Assurance: Set, maintain, and continuously improve project governance, quality assurance, and compliance standards in accordance with our client’s regulated industry guidelines.
Readiness Criteria: Identify and agree transition readiness criteria for all pilot workstreams, including skills mapping, RACI establishment, and training.
Strategic Risk & Issue Management: Proactively manage risks-especially around technical disruption, vendor adoption, data quality, operational complexity-and escalate/resolve issues in partnership with program and finance stakeholders.
Budget & Resource Management: Oversee project budget, resource allocation, and escalation of financial impacts, ensuring projects are delivered on time, within scope, and on budget.
Change & Adoption Enablement: Work alongside the Change workstream to plan, develop, and drive training, communications, and upskilling activities required for AI adoption and digital transformation.
Continuous Improvement: Iterate project plans to reflect evolving requirements, new discovery findings, or pilot outcomes; ensure action logs, risk/issue registries, and milestones are accurate and up to date.
Qualifications, Skills and Background:
Bachelor's Degree: Business, Accounting, Finance, Digital, or related field; with 8+ years in global project/program management, preferably within shared service and transformation settings
Strong track record delivering complex, high-risk, multi-workstream projects and making strategic decisions.
Prior experience with digital content, omnichannel, or AI-enabled service creation/optimization pilots.
Excellent business acumen, stakeholder management, and strategic thinking.
Independence and Problem-Solving Ability: Proven ability to operate with minimal supervision and build solutions to ambiguous or unprecedented challenges.
Budget/Resource Management: Experience with financial oversight for large programs.
Quality/Compliance Mindset: Demonstrated adherence to best practices and guidelines in regulated environments.
Excellent internal and external stakeholder management skills (ranging from brilliant executors to senior executive sponsors), anticipated key relationships: Internal (Pharmaceutical client), Steering Committees, Business Managers / Leaders, Project/Programme Managers, Change Lead, Digital/IT Teams, Third Party Suppliers (Adobe, Jasper, etc.), and other consultancy partners
