Customer Success Engineer

This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.

You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success. 

Key Responsibilities

• Own the technical success of customers from onboarding through long-term usage
• Set up technical onboarding, including:
  • Integrations
  • Data imports and configuration
  • Initial data validation and quality checks
• Work closely with Customer Success and Product teams to ensure smooth customer activation
• Troubleshoot customer issues such as:
  • Data configuration problems
  • Integration errors
  • Working with the Product team to resolve bugs
• Improve internal backend and data workflows to make Customer Success and customer operations more efficient
• Act as the technical bridge between customers, Customer Success, and Product

Must-Have Requirements

• Experience and strong willingness to work directly with customers
• Working knowledge of Python
• Familiarity with SQL
• Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
• Good working knowledge of Excel
• Technical curiosity and ability to understand APIs and integrations
• Located in the EU or Switzerland
• Fluent, professional level of written and spoken English
• Patient, empathetic, and service-oriented mindset

Nice-to-have:

• Experience with data pipelines or more complex data workflows
• Previous exposure to Customer Success, Support, or Market Research
• Experience with tools like SPSS or other research/analytics platforms
• Fluency in German

We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.