Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.
Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.
At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.
OnTheList successfully entered the Malaysian market in 2021 and has a database of 25,000 members. This role will be the first headcount in the country and a critical leadership position, responsible for building the business. Reporting to the GM based in Singapore, you will lead the initial and exciting phase of growth in this new market.
WHAT WE WILL TRUST YOU WITH...
Business Development
- Identify, evaluate and pursue new leads and business opportunities to secure brand partnerships, and generate additional revenue streams.
- Support efforts to build and maintain strong relationships with brand partners, ensuring long-term collaboration and mutual success.
- Attend local and international industry events to generate leads, build strategic partnerships, and enhance market visibility (eg. Chamber of Commerce, luxury retail talks)
Market Research & Analysis
- Conduct thorough market research and data mining to source new leads, analyze competitor activities, and stay updated on industry trends.
- Leverage industry insights to develop effective business strategies and identify untapped opportunities.
Account Management
- Oversee the execution of all pre- and post-sales processes, including generating proposals, contracts, and invoices in alignment with the company’s standard operating procedures.
- Serve as the primary point of contact for key clients, delivering great customer service and ensuring satisfaction.
Leadership & Team Building
- Act as the local leader and representative of the company in Malaysia.
- Build, hire, and develop the local team as the business scales.
- Foster a strong company culture aligned with regional and global values.
- Provide coaching, performance management, and leadership to the team.
Operations Omnichannel
- Oversee day-to-day operations for online/offline flash sales, including the warehouse logistics aspects and the retail teams in Malaysia, ensuring efficient and compliant processes.
- Manage vendors, partners, and service providers as required.
- Ensure all processes are efficient, and operational challenges are addressed in a timely manner.
Marketing & CRM
- Work closely with the marketing team/agency, to start to build a community and database in the market.
- Ensure marketing campaigns are aligned with business goals and contribute to sales growth.
- Responsible for identifying and reaching out to relevant communities, networks, and partners to grow our customer database with the right target audience
- Build CRM acquisition funnels and optimize conversion touchpoints to ensure sustainable member growth
- Drive initiatives to attract high-intent users that align with our brand and ultimately increase conversion and sales
Financial & Performance Management
- Own the Malaysia P&L, including budgeting, forecasting, and cost control.
- Track KPIs and business performance, providing regular updates to regional leadership.
- Ensure financial discipline while supporting sustainable growth.
Compliance & Stakeholder Management
- Ensure compliance with local laws, regulations, and employment requirements in Malaysia.
- Build strong relationships with key stakeholders, partners, and industry players.
- Act as the main point of contact for regional HQ on all Malaysia-related matters.
WHAT IT TAKES…
- At least 8 years of experience in retail or ecommerce industry, at least 3 years of experience in managing role.
- Entrepreneurial, hands-on, eager to join an international family business with humility and start from scratch and be comfortable wearing multiple hats.
- Proficient in leadership, stakeholder management and relationship-building.
- Strong understanding of the Malaysia market, business landscape, and cultural nuances.
- Fluent in English; Bahasa Malaysia and/or Mandarin is an advantage.
