Key Facts

Remote From:

Anywhere

Full time

Senior (5-10 years)

115 - 115K yearly

English

Hard Skills

Scalability Business Performance Management Clinical System Operations Cross-Functional Collaboration Management Reporting Change Management Strategy Performance Management Operational Excellence Regulatory Compliance Financial Analysis Credential Manager Call Center Experience Workforce Planning Capacity Planning Clinic Management Systems Strategy Execution Data-Driven Decision Making Talent Management Stakeholder Communications

Other Skills

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Scheduling
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Decision Making
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Accountability
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Communication
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Leadership
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Strategic Thinking
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Executive Presence

Roles & Responsibilities

15+ years of progressive leadership experience in healthcare, health tech, or scaled consumer services, including significant senior operational leadership roles.
Proven experience operating at the VP level with ownership of complex, distributed operations in multi-state, regulated environments.
Strong track record of margin optimization, cost management, and operational transformation in high-growth settings.
Bachelor’s degree required; MBA, MHA, or equivalent advanced degree strongly preferred.

Requirements:

Own and evolve the end-to-end operating model to scale across clinical, operational, and corporate functions.
Translate corporate strategy into annual and multi-year operating plans with clear goals, metrics, and accountability.
Lead operational performance management by defining KPIs, establishing cadence, and driving data-driven executive decision-making.
Oversee multi-state, regulated clinical operations ensuring licensing, credentialing, accreditation, and legal compliance.

Job description

CopilotIQ is delivering the first AI-driven platform for the 60 Million older Americans with chronic conditions like diabetes, CHF, and hypertension, with a goal of adding five great years to their lives. CopilotIQ is using connected devices, mobile applications, and a clinician management and automation app to build a longitudinal understanding of patient health to drive artificial intelligence. The system is using predictive analytics with a biomarker feedback loop to build a flywheel for continual improvement. Much like a pilot has a computer and person sitting next to them to ensure they stay safe, we believe every patient deserves to have someone watching over them and ensuring they are healthy

What is the VP of Operations role?

We are seeking a fast-moving, hands on, VP of Operations to join our executive leadership team and report directly to the CEO. The VP of Operations will have enterprise-level ownership of operational performance, responsible for building and scaling a high-performing operating model that delivers world-class patient outcomes while driving margin, efficiency, and sustainable growth.

This role is both strategic and deeply execution-oriented. The VP of Operations will define how the company operates at scale—translating strategy into execution through clear accountability, operating rhythms, and performance management—while also rolling up their sleeves during periods of rapid growth, change, or transformation. The ideal candidate thrives in complexity, is comfortable making tradeoffs at the executive level, and has experience operating at start-up speed.

What you’ll be doing:

Own and evolve the company’s end-to-end operating model, ensuring it scales effectively across clinical, operational, and corporate functions.
Partner closely with the CEO and executive team to translate corporate strategy into annual and multi-year operating plans, with clear goals, metrics, and accountability.
Lead operational performance management, including defining KPIs, establishing operating cadence (weekly, monthly, quarterly), and driving executive-level decision making through data.
Accountable for operational and clinical performance, including cost structure, gross margin, capacity planning, and member/patient experience.
Build, lead, and develop senior operational leaders across clinical operations, workforce operations, credentialing, scheduling, and compliance.
Drive continuous improvement and operational excellence initiatives that measurably improve quality, efficiency, scalability, and financial outcomes.
Partner cross-functionally with Clinical, Product, Engineering, Finance, Legal, and People to ensure operations are aligned with product capabilities, regulatory requirements, and growth plans.
Analyze financial and operational data to identify performance gaps and lead enterprise-level change initiatives to address them.
Oversee multi-state, regulated clinical operations, ensuring compliance with licensing, credentialing, accreditation, and legal requirements.
Represent Operations at the executive level, including board-level discussions as needed.

What you’ll bring

15+ years of progressive leadership experience, with significant time in senior operational leadership roles within healthcare, health tech, or scaled consumer services.
Proven experience operating at the VP or equivalent level, with ownership of complex, distributed operations.
Demonstrated success scaling operations through high-growth phases, ideally in regulated, multi-state environments.
Experience leading large, remote and/or call-center-based workforces with strong performance management systems.
Strong track record of P&L ownership, margin optimization, and operational transformation.
Exceptional executive presence with the ability to influence across functions and at the board level.
Highly analytical and data-driven, with the ability to balance metrics with sound judgment.
Strong people leader with experience building leadership benches and operating through change.
Bachelor’s degree required; MBA, MHA, or equivalent advanced degree strongly preferred.