Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

HubSpot CRM Accounts Receivable Subscription Business Models Account Reconciliation Ad Hoc Analysis Microsoft Dynamics CRM MYOB Accounting Software Accounting Software Outbound Calls Online Communication Task Management

Other Skills

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Google Sheets
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Microsoft Excel
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Non-Verbal Communication
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Teamwork
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Proactivity
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Detail Oriented

Roles & Responsibilities

2–3 years’ experience in debtor management, accounts administration, or similar roles.
Proficiency in HubSpot CRM (data entry, ticket management, and reporting).
Intermediate skills in Microsoft Excel or Google Sheets for AR tracking.
Strong written and verbal communication skills (Advanced English).

Requirements:

Create, update, and cancel customer subscriptions in HubSpot, including managing subscription pauses and credits.
Conduct debtor follow-ups via phone and email, and generate and update AR and ageing reports.
Manage all cancellation requests and documentation, and provide updates/reports on active, paused, and cancelled subscriptions.
Draft debtor correspondence using approved templates and maintain CRM records for all debtor interactions.

Job description

Our client is an Australian company that specialises in providing advertising and marketing solutions through community-focused digital and physical notice boards.

They are looking for a Debtor Administrator who will manage debtor accounts, HubSpot data entry, and subscription updates while supporting the finance and administration team with accurate billing and customer communication.

Job Responsibilities:

HubSpot Management

Create, update, and cancel customer subscriptions in HubSpot.
Track new installations and manage subscription pauses and credits.
Update payment terms or subscription details as required.
Ensure all cancellation tickets are processed and recorded accurately.
Maintain accurate and up-to-date debtor and subscription records.

Debtor Administration & Collections

Conduct debtor follow-ups via phone and email, including simple collection calls.
Escalate complex collection matters to management.
Generate and update Accounts Receivable (AR) and ageing reports.
Monitor overdue accounts and assist in reconciliation processes.

Cancellation & Query Management

Manage all cancellation requests and documentation.
Respond to client queries related to subscriptions or billing.
Provide updates and reports on active, paused, and cancelled subscriptions.

Administrative & Communication Support

Draft and send debtor correspondence using approved templates.
Maintain communication logs and CRM records for all debtor interactions.
Assist management with ad hoc reporting, documentation, and administrative duties.
Contribute to improving internal documentation and process efficiency.

Requirements

2–3 years’ experience in debtor management, accounts administration, or similar roles.
Proficiency in HubSpot CRM (data entry, ticket management, and reporting).
Intermediate skills in Microsoft Excel or Google Sheets for AR tracking.
Strong written and verbal communication skills (Advanced English).
Confidence in making outbound debtor or collection calls.
Attention to detail and ability to work independently with minimal supervision.
Experience using accounting software (e.g., Xero, MYOB, or QuickBooks) is an advantage.
Organised, proactive, and able to manage repetitive administrative tasks efficiently.

Benefits