Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Data Entry ServiceNow Auditing Cross-Functional Collaboration Data Quality Assessment High Performance Computing Customer Data Management Help Desk Support Process Management Sales Administration Marketing

Other Skills

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Microsoft Excel
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Mental Concentration
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Communication
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Time Management
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Team Management
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Organizational Skills
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Detail Oriented
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Reliability

Roles & Responsibilities

1-3 years of experience in data entry, administrative support, or high-volume, process-driven environments
Experience handling customer or client data
High attention to detail, accuracy, and consistency with strong organizational and time-management skills
Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook) and familiarity with service management systems (Servicem8; Simpro beneficial)

Requirements:

Enter, update, and maintain accurate client records in Servicem8 and other internal systems, including reviewing notes to ensure information accuracy
Process high-volume, repetitive administrative tasks in accordance with documented procedures and flag inconsistencies or missing information to the Team Lead
Confirm client readiness for bookings and services, send reminders, confirmations, and follow-ups; liaise with sales and operations to validate job status and timelines
Maintain clean, structured, audit-ready data records, update booking statuses and workflow stages, and assist other teams (marketing, admin) if capacity allows

Job description

Our client are specialists in the installation and removal of Insulation for commercial and residential properties. They pride themselves on delivering outstanding quality and service to their clients.

They are now seeking to hire a Data Entry Support Officer to ensure accurate, timely, and consistent processing of client and operational data.

Job/Role Responsibilities

Enter, update, and maintain accurate client records in Servicem8 and other internal systems.
Process high-volume, repetitive administrative tasks in accordance with documented procedures.
Review job notes and client records to ensure information accuracy (“read the notes” principle).
Confirm client readiness for bookings and services, sending reminders, confirmations, and follow-ups.
Liaise with sales and operations teams to validate job status and timelines.
Update booking statuses and workflow stages within systems.
Flag inconsistencies, missing information, or potential risks to the Team Lead.
Support the sales funnel with administrative updates and task progression.
Maintain clean, structured, and audit-ready data records.
Follow documented processes and training materials consistently.
Assist other teams (marketing, admin) if capacity allows.

Requirements

Minimum 1–3 years’ experience in data entry, administrative support, or high-volume process-driven environments.
Experience handling customer or client data.
High attention to detail, accuracy, and consistency.
Strong organisational and time management skills.
Ability to follow structured processes and repeat tasks reliably.
Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook).
Experience with Servicem8 and Simpro beneficial.
Ability to read, understand, and interpret written instructions and notes.
Reliable, focused, process-driven, and steady in behaviour.
Comfortable in repetitive, procedural work environments.

Benefits