Key Facts

Remote From:

Full time

17 - 17K yearly

English

Hard Skills

Customer Relationship Management Business Operations New Business Development Escalation Management Remote Server Management Solution Architecture Stakeholder Communications Process Management Operational Process Reviews Google Workspace Issue Management

Other Skills

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Virtual Teams
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Negotiation
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Strategic Planning
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Microsoft Office
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Training And Development
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Calmness Under Pressure
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Communication
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Time Management
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Teamwork
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Creative Problem Solving
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Organizational Skills
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Analytical Thinking
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Detail Oriented
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Growth Mindedness
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Self-Motivation
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Problem Solving

Roles & Responsibilities

A Degree in a medical or healthcare-related field is preferred
At least three years of Healthcare/Medical Management/Remote Management experience (Familiar with Operational Processes)
Highly proficient in the English Language (Both written and oral)
Ability to think outside the box: can understand requirements and create solutions if necessary

Requirements:

Lead and manage a team of virtual assistants to ensure performance aligns with client expectations.
Manage day-to-day planning, operations, and problem-solving for Medical Client-VA pairs to meet client targets.
Partner with clients to create task lists and strategies for productivity and profitability across Client-VA pairs, leveraging Global Medical services.
Handle client needs and engagements with Global Medical’s services, including mitigating concerns, growth anticipation, pattern identification, escalations, and negotiations.

Job description

A Virtual Medical Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Virtual Medical Manager
Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
Working with clients to help grow their businesses with the help of all services offered by Global Medical as Virtual Medical Manager
Medical Client-VA management
Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

QUALIFICATIONS:

A Degree in a medical or healthcare-related field is preferred
At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
Highly proficient in the English Language (Both written and oral)
Can perform under pressure and work alongside high-level professionals in a team environment
Self-starter and highly-motivated
Is focused, organized, and has a growth mindset
At least one year of Training and Development experience (preferred but not required)
Ability to think outside the box: can understand requirements and create solutions if necessary
Must be efficient with MS Office applications and Google Suite
Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

PRIMARY SYSTEM

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

DSL / Fiber Connection - Minimum of 100mb/s contracted

BACK-UP INTERNET CONNECTION

Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)