Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Electronic Referrals Phone Interviews Business Operations Sales Management Escalation Management Business Metrics Process Management Google Workspace Clinical Documentation Process Improvement Health Administration Applied Behavior Analysis Organizational Structure Stakeholder Communications

Other Skills

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Distributed Team Management
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Quality Assurance
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Problem Reporting
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Decision Making
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Professionalism
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Leadership
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Multitasking
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Detail Oriented
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Verbal Communication Skills
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Digital Literacy
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Problem Solving

Roles & Responsibilities

Strong verbal and written English communication skills; confident speaking with clients, doctors, and professionals
Experience in operations, healthcare administration, ABA, or related field
Ability to manage multiple conversations and tasks simultaneously; organized and detail-oriented
Tech-savvy with CRMs/EMRs, Google Workspace, or similar systems

Requirements:

Oversee and manage daily front-end operations of the organization
Serve as a primary point of contact for clients, families, and referral sources
Monitor workflows to ensure efficiency and high-quality service delivery
Track key operational metrics and provide regular updates to leadership

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Position: Operations Manager

Location: Remote (Working US Hours - 9am-5pm EST)
Type: Full-Time

Key Responsibilities

Oversee and manage daily front-end operations of the organization
Serve as a primary point of contact for clients, families, and referral sources
Communicate with doctors, clinics, and other healthcare professionals regarding referrals and documentation
Support sales and growth efforts through relationship-building and follow-ups
Conduct interviews and assist in hiring front-facing or operational staff
Ensure smooth coordination between intake, scheduling, clinical, and administrative teams
Monitor workflows to ensure efficiency and high-quality service delivery
Handle escalations or client concerns in a professional and solution-oriented manner
Track key operational metrics and provide regular updates to leadership
Assist in developing and improving operational processes and systems

Requirements

Strong verbal and written English communication skills
Confident speaking to clients, doctors, and professionals regularly
Experience in operations, healthcare administration, ABA, or related field preferred
Ability to manage multiple conversations and tasks simultaneously
Professional, organized, and detail-oriented
Comfortable conducting interviews and participating in hiring decisions
Strong problem-solving and decision-making abilities
Leadership mindset with the ability to take initiative
Tech-savvy and comfortable working with CRMs, EMRs, Google Workspace, or similar systems

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

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