Key Facts

Remote From:

Full time

English

Hard Skills

Epic EMR Call Center Experience Telephony Microsoft Dynamics CRM Outbound Calls Referral Marketing Call Recording Social Media Marketing Customer Engagement Billing Regulatory Compliance Microsoft 365 Admissions Operations Campaign Management Microsoft Dynamics CRM Financial Integration Emergency Response

Other Skills

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Calmness Under Pressure
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Professionalism
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Communication
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Adaptability
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Time Management
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Patience
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Organizational Skills
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Social Skills

Roles & Responsibilities

Strong communication and interpersonal skills
Experience in Healthcare
Experience with CRM, EMR, VoIP, and Microsoft Office 365
Strong organizational and time-management skills

Requirements:

Supporting call center operations, admissions, CRM/EMR data, and insurance pre-admission processes
Managing outbound calling and marketing campaigns
Maintaining CRM database and prescreening tools
Coordinating client intake logistics

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Position: Call Centre Agent

Location: Remote

Full-Time, US hours (9am-5pm EST)

Key Responsibilities Include:

Supporting call center operations, admissions, CRM/EMR data, and insurance pre‑admission processes
Managing outbound calling and marketing campaigns
Maintaining CRM database and prescreening tools
Coordinating client intake logistics
Engaging with clients, families, and referral sources
Supporting billing processes and financial coordination
Monitoring calls, social media, and SEO feeds
Assisting with internal and external marketing coordination
Handling emergency situations and maintaining compliance standards

Requirements

Strong communication and interpersonal skills
Experience in Healthcare
Experience with CRM, EMR, VoIP, and Microsoft Office 365
Strong organizational and time‑management skills
Ability to work under pressure and adapt to changing workload
Professional, patient, and client‑focused demeanor

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.