Role Purpose:
The Social Media Account Manager at Translation Empire is responsible for managing, executing, and optimizing the company’s social media presence with a strong focus on interpreting, translation services, recruitment campaigns, and public-sector communication. The role is execution-driven and requires close coordination with recruitment, operations, and creative teams to ensure consistent, professional, and compliant messaging.
Key Objectives:
- Strengthen Recruitment Empire’s brand presence across social media platforms.
- Support recruitment and service-based campaigns through social channels.
- Ensure consistent, professional, and compliant communication aligned with language services and healthcare/public-sector standards.
- Drive engagement, awareness, and qualified inquiries.
Key Responsibilities:
1. Social Media Management
- Manage daily social media accounts including LinkedIn, Instagram, and Facebook (and other platforms as required).
- Create, schedule and publish content as per approved content calendars.
- Ensure all posts adhere to Recruitment Empire’s brand guidelines, tone of voice, and compliance requirements.
- Maintain a professional, informative, and trust-focused online presence.
2. Content Coordination & Execution
- Coordinate with graphic designers and content writers for post creation.
- Review content before publishing to ensure:
- Correct terminology relevant to interpreting and translation services.
- Brand consistency and professionalism.
- Support the execution of planned campaigns and ad-hoc requests.
3. Recruitment & Service Campaign Support
- Support language interpreter and translator recruitment campaigns against the language demand.
- Promote Recruitment Empire services including:
o Face-to-face interpreting.
o Telephone interpreting.
o Video remote interpreting.
o On-demand Interpreting
o Translation services.
- Coordinate campaign timelines with recruitment and operations teams.
4. Community & Inbox Management
- Monitor and respond to comments, messages, and basic inquiries on social platforms.
- Escalate service or recruitment-related queries to relevant internal teams.
- Ensure timely, professional, and appropriate responses.
5. Performance Tracking & Reporting
- Track key performance indicators such as reach, engagement, and follower growth.
- Prepare weekly and monthly performance summaries.
- Highlight trends, insights, and improvement opportunities.
6. Cross-Functional Coordination
- Liaise with recruitment, operations, and management teams.
- Ensure alignment between social media messaging and operational/service realities.
- Support internal stakeholders with campaign-related communication needs.
Requirements
Required Skills & Competencies:
Technical Skills
- Proven experience managing business social media accounts.
- Strong understanding of LinkedIn as a B2B and B2B platform.
- Strong knowledge of social media analytics and reporting.
- Familiarity with social media scheduling and management tools.
- Bachelors Degree in Marketing, Mass Communication, Media Studies or related field.
Communication & Behavioral Skills
- Strong written communication skills.
- High attention to detail.
- Ability to manage multiple tasks and deadlines.
- Strong coordination and stakeholder management skills.
- Professional judgment in public communication.
Preferred Experience:
- Experience in service-based, recruitment, healthcare, or public-sector environments.
- Familiarity with interpreting or translation services (preferred but not mandatory).
- Experience working with creative teams and campaign execution.
Shift Time:
10am-7pm.
Office Location:
DHA Sector F Rawalpindi.
Work Mode:
Onsite.
