Key Facts

Remote From:

Full time

Hindi, English

Hard Skills

Finance LiveChat Business Support Systems Online Communication Escalation Procedures Client Services Shift Scheduling Customer Engagement Customer Centricity

Other Skills

•
Customer Service
•
Computer Literacy
•
Problem Solving

Roles & Responsibilities

Fluent English and Hindi (both mandatory)
Strong written communication and client-handling skills
Basic computer literacy and ability to work with online systems
Ability to multitask and manage multiple chat sessions simultaneously

Requirements:

Handle customer queries via live chat in a professional and timely manner
Provide accurate information related to fintech products and services
Escalate complex issues to relevant internal teams when required
Log customer interactions and maintain accurate documentation in company systems

InTalent Asia

Human Resources, Staffing & Recruiting

About InTalent Asia

InTalent Asia is an Executive Search company operating in more than 9 countries with headquarters in Colombo, Sri Lanka, specializing in C-Level to Executive level appointments. Our trusted&expertrecruitershavehelpedourclientslandthebest executives who have it in them to be in the position that begs enormous decision-making powers. At InTalent Asia, we don’t just believe in selecting our candidates from the array of CV’s ready available in our database, we hunt actively for HR capability that works for you. We believe in quality, whether it’s a short-term need or a longterm objective. Our areas of expertise do not include finding jobs for people or responding to unsolicited resumes. We fill positions for our clients’ companies and that involves searching through our networks for the best talent. Our commitment to quality delivery in a given time frame has continued to put us at the front row for the past years. Our clients are from a broad range of sectors such as information technology, Manufacturing, Marketing, Finance, Retail Sectors and they all have one thing in common. They needed an organization to partner with them to achieve their operational goals–that’s why they choose us!

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

WE ARE HIRING: Chat Support Executive
Work Mode: Remote / Work From Home
Work Schedule: 24/7 Operations (Rotational Shifts)

Role Overview

We are seeking motivated and customer-focused Chat Support Executives to provide real-time support to global fintech customers. The role focuses on handling customer queries via live chat, resolving issues efficiently, and delivering a high standard of customer experience while adhering to service levels and operational guidelines.

Key Responsibilities

Handle customer queries via live chat in a professional and timely manner
Provide accurate information related to fintech products and services
Maintain high customer satisfaction and service quality standards
Escalate complex issues to relevant internal teams when required
Log customer interactions and maintain accurate documentation in company systems
Adhere to shift schedules, response time SLAs, and company policies

Qualifications

Languages

Fluent English and Hindi (both mandatory)

Skills & Competencies

Strong written communication and client-handling skills
Basic computer literacy and ability to work with online systems
Ability to multitask and manage multiple chat sessions simultaneously
Strong problem-solving ability with a customer-centric mindset

Experience

Freshers are welcome
Prior experience in customer support, chat support, or fintech is an added advantage

Technical Requirements

Personal Laptop or PC (minimum Intel i5 processor or equivalent / MacBook)
Stable and reliable internet connection
Ability to log in and work on company systems independently
No internet allowance provided

Candidate Location

Open to non-Indian candidates only
Preferred locations include Sri Lanka, Myanmar, and other international locations

Added Advantages

Prior fintech or chat support experience
Strong customer engagement and retention skills
Ability to work in a fast-paced, global support environment

Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for suitable candidates to fill the role of Chat Support Executive (Fintech).

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #ChatSupport #FintechJobs #RemoteJobs #CustomerSupport #ElevateYourCareer

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