Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

Spanish, English

Hard Skills

Care Coordination Outbound Calls Benefits Administration Aftercare Caregiving Routines Email Management Help Desk Support Microsoft Operating Systems Help Desk Support Home Health Care Healthcare Industry Knowledge Remote Administration Customer Centricity Organizational Structure

Other Skills

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Scheduling
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Record Keeping
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Customer Service
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Compassion
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Professionalism
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Ability To Meet Deadlines
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Communication
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Multitasking
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Time Management
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Detail Oriented
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Empathy
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Social Skills

Roles & Responsibilities

Bilingual: Advanced English and Advanced Spanish required.
Availability to work 9:00 AM to 5:00 PM EST (United States).
Excellent communication/interpersonal skills; highly organized with ability to multitask in a fast-paced environment.
Customer service experience required; preferred experience in home care or healthcare.

Requirements:

Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
Make outbound calls to schedule appointments and follow up with patients.
Enroll members in health plans and assist with plan details.
Maintain accurate and detailed records of customer interactions.

The Hello Team

About The Hello Team

Keep Your Business Open 24 Hours If your staff aren’t available to answer calls, you can lose business. Don’t wait to find out! The Hello Team will provide you with agents to answer your calls 24 hours a day. Our agents will be on the phone with your customers and take down their information, we will then send you an email/text with the caller’s information so you can call them back at a time of your convince. We can also book appointments for them if needed, and add new leads to your CRM. The Hello Team has Reps which are specifically trained in the Home Healthcare industry, and the languages we provide are specifically tailored to communicate with your HHA's and patients, Including English Russian Uzbek and Spanish

Founded: 2018

Company size: 51 - 200

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Job description

Job Summary:

We are seeking a Caregiver Coordinator to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we would love to hear from you.

Key Responsibilities:

Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
Make outbound calls to schedule appointments and follow up with patients.
Enroll members in health plans and assist with plan details.
Perform administrative tasks related to customer service.
Maintain accurate and detailed records of customer interactions.
Provide exceptional service to ensure customer satisfaction.
Make outbound and receive inbound calls to manage caregivers and patients, ensuring quality care and smooth coordination.
Perform other tasks related to the role.

Qualifications & Requirements:

Advanced English Level required.
Advanced Spanish Level required.
Availability to work 9:00 AM to 5:00 PM EST (United States).
Excellent communication and interpersonal skills.
Previous experience as a Home Caregiver is highly preferred.
Previous experience in the Healthcare sector is a plus.
Previous experience in customer service is required.
Must be organized and have the ability to multitask in a fast-paced environment with attention to detail.
Ability to work independently and meet deadlines with minimal supervision.
Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits: