Strong knowledge of employee benefits and ability to interpret client benefit guides and plans.
Proficiency with image software systems (preferably Adobe) and familiarity with Apple software, MS Office.
Knowledge of project management tools (preferably Asana) and proven ability to establish and manage build plans to meet deadlines.
Excellent written and verbal communication, interpersonal skills, and ability to coach others and work independently.
Requirements:
Learn and use a proprietary code-free platform to design custom branded, employee engagement apps and manage app build updates for multiple client projects.
Lead the app build, QA, content, imagery, layout, and ensure timely delivery to meet submission and launch dates; coordinate with cross-functional teams (Digital Strategy, Design, Technology, Localization).
Present designs, gather client and peer feedback, and communicate design recommendations across teams to achieve client goals; manage client resource needs and staffing escalations.
Manage testing of new portal functionality and ensure proper integration between App Design, Design, and Digital Strategy, while maintaining client satisfaction and project timelines.
Job description
Description
An App Designer is accountable for the design of employee apps from a blank canvas to a full-functioning, user-friendly app for clients of various degrees of size and complexity. The App Designer is responsible for all aspects of the app build including interpreting the clients’ levels of benefit plans and creating a communication plan within the build of an app. During the creation and ongoing maintenance of a client’s app, the App Designer collaborates with internal teams of Digital Strategy, Design, Technology, and Localization. The App Designer’s focus is to create custom branded apps for end users that drive client goals. The App Designer role requires a strong benefits knowledge and project management background.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ability to learn a proprietary code free platform to design custom branded, employee engagement apps for end users that drive client goals
Extensive knowledge in design and style guides
Strong knowledge of employee benefits
Manage the app build and app update processes and timelines of multiple client projects
Cooperate with cross-functional members of the team to ensure proper completion of work as it relates to the goals of the project or task at hand
Display initiative and flexibility in a fast-paced environment, working within set deadlines
Create and manage app updates and client new build projects assigned
Ensure the quality delivery of all builds including content, imagery, and layout
Able to present designs and gather client and peer feedback
Ensure the appropriate integration between the App Design, Design, and Digital Strategy Teams, communicating design recommendations (to be shared with clients)
Manage client resource needs and escalate staffing shortages to the Director
Manage clients satisfaction in conjunction with the Implementation Manager and Digital Strategist
Responsible for ensuring that the testing of all new portal functionality
Review and ensure that the client apps are available by the app submission and launch dates
Must know Adobe
NONESSENTIAL DUTIES AND RESPONSIBILITIES
Participate in Business Development Activities, such as client demos and app page templates/experiences
Participate in prospective employee interviews
Must maintain HIPAA certification
REQUIRED SKILLS AND ABILITIES
Strong knowledge of employee benefits, and able to interpret a client’s benefit guides and plans
Creative design mind
Quality assurance efficiency with attention to detail
Team motivator with solid interpersonal communication skills
Excellent written and verbal communication skills
Strong organizational skills
Apple software, Adobe, and MS Office suite skills
Continuous improvement and teamwork mindset
Proven ability to establish a build plan and able to manage to it in order to meet deadlines
Proactive in working and resolving conflicts among team members
Proficient in coaching others
People-first mindset
Be helpful/supportive/collaborative
Be self-motivated and able to work remote / independent
Be flexible and maintain a work-life balance – know how to prioritize your work for maximum impact
Be dedicated to continuous learning and proactive skill acquisition
