Key Facts

Remote From:

Anywhere

Category: Customer Service / Support Representative

Full time

Mid-level (2-5 years)

English

Hard Skills

Hardware Support Process Improvement Statistical Reporting User Feedback LiveChat Customer Requirements Analysis Customer Inquiries Employee Onboarding Customer Relationship Management Client Services +3 more

Other Skills

•
Customer Service
•
Coaching
•
Communication
•
Independent Thinking
•
Teamwork
•
Physical Flexibility
•
Empathy
•
Self-Motivation

Roles & Responsibilities

3 to 5 years of customer support experience
Flawless English
Excellent communication skills with the ability to explain complex issues clearly
Empathy, self-motivation, and a flexible team-player attitude

Requirements:

Respond to customer queries in a timely and accurate way via email, chat, or phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions; update internal databases with information about technical issues and discussions with customers
Inform customers about new features and functionalities; follow up to ensure their issues are resolved

Intelligent Relations

Information Technology & Services

About Intelligent Relations

When you pair cutting-edge technology with human expertise you create smarter PR that delivers media coverage on a 24/7 cycle. 💡 We're dedicated to bridging the gap between AI and PR by democratizing access to the media and empowering businesses, #startups, and those doing their own public relations to maximize their visibility and reach. With our AI-powered #PRsolutions, we allow our customers to get access to systems and tools that have, until now, previously only been available to large agencies, and assist anyone to take their #PR strategies to the next level. 🚀 At the same time, our team of experienced and knowledgeable PR professionals ensures that the human element is never lost. We understand that, no matter how advanced the technology, nothing beats the power of human expertise to craft stories, build relationships, and amplify reach. You remain in control, all the time. Think of it as a helping hand. 🫱🏼🫲🏻 How it works: ➡️ Set up media campaigns - enter a talking point about your business or industry then choose relevant keywords and geographic targeting. ➡️ Review recommended journalists - our journalist recommendation system analyses your campaign and provides you with a list of journalists that are the most likely to engage. ➡️Auto generates pitches with our AI pitch writing tool - the tool creates personalized emails for each outreach, which you can refresh until you have the perfect pitch. ➡️ Easily connect your business email account by linking it to our outreach platform, to enable one-click pitching and campaign analytics. ➡️ Optimize campaigns using our analytics - hone in on what campaigns are getting the most traction and which journalists are the most engaged with our analytics reporting. You'll reach the right journalists at the right time with the right message - meaning more coverage on the channels you want. Sound good? Why not try it for 14 days for free? Let's talk! ✉️ office@intelligentrelations.com

Company type: Scaleup

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Greetings! We're a fast-growing digital PR agency that works with a diverse range of clients spanning numerous industries including finance, cybersecurity, real estate, IoT, SaaS, DeFi, sports tech, insurance & legal, health tech, and marketing.

Due to continual business growth, were looking for a talented Customer Support Specialist to join our fully-remote growing team.

What We Offer:

Fully-remote working environment.
Team building trips.
Co-working and learning allowances.
10 days of paid leave per year, plus US public holidays.
Opportunities for advancement, increased responsibilities, and additional training within a growing agency.
International team of co-workers.
U.S. Dollars compensation.

A great candidate will:

3 to 5 years of Customer Support experience.
Flawless English.
Excellent communication skills
Ability to explain complex issues in an easy and understandable manner
Empathy and love for helping people
Driven, self-motivated and highly flexible team player attitude
Self-learner, independent problem-solver
Readiness to improve the CS process.

Bonus Points If:

You have worked remotely in the past.
You have worked in a start-up.

Responsibilities will include:

Respond to customer queries in a timely and accurate way, via email, chat or phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our teams
Coach and help us build our CS department

Please Note: This is a 'contractor' position, and all hires are responsible for their own tax or benefit obligations.

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