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Customer Support Specialist

Intelligent Relations

Role overview

Qualifications

  • 3 to 5 years of customer support experience
  • Flawless English
  • Excellent communication skills with the ability to explain complex issues clearly
  • Empathy, self-motivation, and a flexible team-player attitude

Responsibilities

  • Respond to customer queries in a timely and accurate way via email, chat, or phone
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions; update internal databases with information about technical issues and discussions with customers
  • Inform customers about new features and functionalities; follow up to ensure their issues are resolved

About the company

Intelligent Relations logo

Intelligent Relations

Public Relations & Communications

When you pair cutting-edge technology with human expertise you create smarter PR that delivers media coverage on a 24/7 cycle. 💡 We're dedicated to bridging the gap between AI and PR by democratizing access to the media and empowering businesses, #startups, and those doing their own public relations to maximize their visibility and reach. With our AI-powered #PRsolutions, we allow our customers to get access to systems and tools that have, until now, previously only been available to large agencies, and assist anyone to take their #PR strategies to the next level. 🚀 At the same time, our team of experienced and knowledgeable PR professionals ensures that the human element is never lost. We understand that, no matter how advanced the technology, nothing beats the power of human expertise to craft stories, build relationships, and amplify reach. You remain in control, all the time. Think of it as a helping hand. 🫱🏼🫲🏻 How it works: ➡️ Set up media campaigns - enter a talking point about your business or industry then choose relevant keywords and geographic targeting. ➡️ Review recommended journalists - our journalist recommendation system analyses your campaign and provides you with a list of journalists that are the most likely to engage. ➡️Auto generates pitches with our AI pitch writing tool - the tool creates personalized emails for each outreach, which you can refresh until you have the perfect pitch. ➡️ Easily connect your business email account by linking it to our outreach platform, to enable one-click pitching and campaign analytics. ➡️ Optimize campaigns using our analytics - hone in on what campaigns are getting the most traction and which journalists are the most engaged with our analytics reporting. You'll reach the right journalists at the right time with the right message - meaning more coverage on the channels you want. Sound good? Why not try it for 14 days for free? Let's talk! ✉️ office@intelligentrelations.com

Company details

Company typeScaleup
IndustryPublic Relations & Communications
Company size51 - 200

Links

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Job description

Greetings! We're a fast-growing digital PR agency that works with a diverse range of clients spanning numerous industries including finance, cybersecurity, real estate, IoT, SaaS, DeFi, sports tech, insurance & legal, health tech, and marketing.

Due to continual business growth, were looking for a talented Customer Support Specialist to join our fully-remote growing team.

What We Offer:

  • Fully-remote working environment.
  • Team building trips.
  • Co-working and learning allowances.
  • 10 days of paid leave per year, plus US public holidays.
  • Opportunities for advancement, increased responsibilities, and additional training within a growing agency.
  • International team of co-workers.
  • U.S. Dollars compensation.

A great candidate will:

  • 3 to 5 years of Customer Support experience.
  • Flawless English.
  • Excellent communication skills
  • Ability to explain complex issues in an easy and understandable manner
  • Empathy and love for helping people
  • Driven, self-motivated and highly flexible team player attitude
  • Self-learner, independent problem-solver
  • Readiness to improve the CS process.

Bonus Points If:

  • You have worked remotely in the past.
  • You have worked in a start-up.

Responsibilities will include:

  • Respond to customer queries in a timely and accurate way, via email, chat or phone
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions 
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our teams
  • Coach and help us build our CS department

Please Note: This is a 'contractor' position, and all hires are responsible for their own tax or benefit obligations.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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