IT Coordinator

Our client is a leading global water, energy, power and waste management company operating across the region. A very well respected multinational organization with an excellent reputation.

We are looking for an IT Coordinator to be based in Eastern Province, KSA.

JOB PURPOSE

• This role will be for Help Desk and Support and ensures the installation and operation guarantee of computer and/or telephone equipment (hardware and software) related to the workstation.
• At the request of users, he/she provides maintenance (remotely or on site) of this equipment and handles incidents.
• Assist with any technical queries that come from contractors.

JOB RESPONSIBILITIES

• Organizes the initial installation of computer and/or telephone equipment (applications, microphone equipment, telephone and peritelephony equipment)
• Handles remote incidents on microphones/chromebook/tablet, networks, messaging or telephony or driver the service providers in charge of doing it
• Control the conformity of the equipment with the repositories
• Help to take control of the installed equipment and software
• Ensure the proper respect and the good use of the processes of the ITIL repository: Management of requests, Problem,
• Change Management, and Incident management
• Ensure on a daily basis that catalog requests, incidents and changes on the customer perimeter are processed on time,
• in collaboration with all the service centers
• Manage the proper implementation of action plans in the event of crises within its scope
• Ensure that the request management tool is in phase with the definition, the deadlines (SLA/OLA) and the quality
• requirements appearing in the service catalog
• Monitor regular performance indicators on the customer perimeter
• Analyze suggestions, complaints and reminders
• Manage user-oriented communication processes
• Map the user journey (from analysis of the need for the provision of the service)

SKILLS

Main Skills

• Be able to deal with incidents, requests or changes relating to the windows and chromebook environment
• Be able to deal with incidents, requests or changes relating to the Office suite and Google
• Be able to deal with incidents, requests or changes relating to problems authentication techniques
• Being able to identify network bottlenecks
• Being able to deal with incidents, requests or changes relating to computer terminals
• Being able to deal with incidents, requests or changes relating to business and functional applications
• Record, qualify, process, escalate or resolve incidents, requests or changes
• Knowledge of best practices in outsourcing, outsourcing of IT support, third party maintenance, provision of telecommunications links, system hosting centers IT, provision of application services, etc.

Behavioral Skills

• Management Contractual management (yes/no wisely), sense of service, listening and responding in line with customer requests
• Ability to define, monitor, report on and improve relevant indicators
• Uti reads logic and methodology for solving difficult problems and proposes effective solutions; is able to identify hidden problems
• Ability to transmit information, disseminate a message in a clear and understandable way (team and manager) wisely
• Ability to plan its activities and those of its teams

ESSENTIAL REQUIREMENTS

• Bachelor’s Degree in IT or any related field
• Open to Saudi Nationals male and female
• Should have at least 5 years’ experience in IT
• Must have experience in Operational Technology (ICS, SCADA, DCS, IoTs...)
• Experience in specification and help procurement with the supply of all hardware needed (computers, screens, phones, network, use of microwave system for receiving data)
• Experience in software implementation and integration (CMMS, Hazmat, Salesforce, B365, safety, laboratory management, weighbridge, etc)
• Able to join Immediately

COMPENSATION & BENEFITS

• Salary will reflect experience levels and interview performance
• As a guide salary package will be from 12k – 15k full package