E-Commerce Assistant

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years of proven experience in e-commerce, retail, or customer service roles, with hands-on experience using Shopify. Familiarity with international shipping processes, including customs regulations and logistics coordination. Strong attention to detail and accuracy in product management and data entry. Excellent written and verbal communication skills for customer interactions. Ability to multitask, prioritize tasks, and thrive in a fast-paced environment. Basic knowledge of social media platforms, with proficiency in Microsoft Office Suite and Google Workspace.

Core responsibilities:

Upload and manage new products on the e-commerce platform, ensuring accurate descriptions, images, and pricing. Monitor inventory levels and update product availability to maintain accurate stock information. Process customer orders promptly, coordinating with fulfillment centers and managing international shipping logistics. Respond to customer inquiries via email, chat, or phone, addressing concerns professionally and efficiently. Assist in implementing marketing campaigns, including creating and scheduling social media posts. Track and analyze website traffic, sales performance, and customer behavior for insights. Handle administrative tasks such as data entry, report generation, and vendor coordination.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!