Role overview

Qualifications

Proven track record of meeting or exceeding sales targets in a fast-paced environment with strong B2C sales experience
Excellent verbal and written communication skills and ability to build trust with customers and travel advisors
Proficiency with CRM systems and ability to accurately track leads and sales, plus strong organizational skills
Willingness to participate in ongoing product training, sales coaching, and adapt to changing priorities

Responsibilities

Convert inbound calls, emails, and web inquiries into Amtrak Vacations bookings with a strong B2C focus, including timely outbound follow-up to nurture leads and close sales
Qualify leads by understanding travel goals, preferences, and budgets to design customized itineraries; present pricing, upsell opportunities, and limited-time promotions to maximize revenue
Consistently meet or exceed sales targets and KPIs; build and maintain strong relationships with customers and travel advisors to drive repeat business and referrals
Collaborate cross-functionally with internal teams to ensure seamless communication for bookings and quotes; maintain expert knowledge of rail routes, destinations, and packages; accurately track leads and sales in CRM systems

Key facts

Remote from: North America
Freelance
Travel Agent
English

Hard skills

Rail Operations Inbound Sales Cross-Functional Collaboration Lead Nurturing Sales Management Microsoft Bookings Corporate Travel Management Upselling Conversion Marketing Call Center Experience Sales Management Online Communication Customer Development Organizational Structure Agile Software Development

Other skills

Non-Verbal Communication
Adaptability
Teamwork
Time Management
Social Skills

About the company

Railbookers Group

At Railbookers Group, home of Amtrak Vacations, Railbookers, and Yankee Holidays, we take the complexity out of rail travel for our Travel Advisors and guests worldwide. With the largest selection of carefully crafted independent rail vacations, travelers can customize any of our rail travel experiences to the most sought-after destinations throughout the world as we go to any destination, on any date for any length of time, as if the train goes there, so do we. From the world class luxury trains to overnight sleeping trains on breath taking scenic routes, we include a complete selection of accommodations, sightseeing experiences, and dining options to choose from. Amtrak Vacations: With train vacation packages connecting to the most popular destinations across the United States and Canada, Amtrak Vacations offers an eco-friendly, flexible, and fun way to discover America. Choose from hundreds of pre-planned train trips or create your own, then sit back and enjoy the journey with Amtrak Vacations. www.AmtrakVacations.com Railbookers: Railbookers is the leading operator of independent rail vacations, offering an ever-expanding range of expertly planned rail vacations worldwide. We take the complexity out of independent rail travel and offer all our customers hassle-free service, incredible travel experiences, and the very best value. With Railbookers, your next adventure by train is just around the corner! www.Railbookers.com Yankee Holidays: Yankee Holidays offers 100+ vacation packages to all the must-see and most sought-after destinations throughout the U.S. and Canada. Witness scenic landscapes of North America’s most popular National Parks or visit exciting cities on a 3 to 4-day getaway. Plus, all our packages are inclusive of accommodations, sightseeing, dining, and entertainment options so that it truly becomes your dream vacation. www.YankeeHolidays.com

Company details

Company typeSME

Company size201 - 500

Links

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Job description

ABOUT US

Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team.

POSITION PURPOSE

We are seeking a highly motivated and results-driven Account Executive to join our dynamic sales contact center. This role is crucial for our continued growth, focusing on building lasting relationships with customers and travel advisors, understanding their needs, and expertly selling customized rail holiday packages. The ideal candidate thrives in a fast-paced environment, is a natural communicator, and possesses a strong ability to close sales.

RESPONSIBILITIES

Convert inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, with a strong B2C focus; includes timely outbound follow-up calls to nurture leads and close sales.
Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries.
Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales.
Consistently meet or exceed sales targets, conversion rates, and other key performance metrics.
Foster strong relationships with customers and travel advisors to drive repeat business and referrals.
Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote.
Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively.
Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience.
Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives.
Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently.
Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

CORE COMPETENCIES

Customer Focus: Acts with the customer in mind, building trust and using feedback to improve service and experience.
Functional/Technical Skills: Applies strong technical knowledge and expertise to consistently perform at a high level.
Interpersonal Savvy: Builds effective, respectful relationships across all levels using empathy, tact, and diplomacy.
Drive for Results: Delivers strong outcomes by consistently exceeding goals and pushing for high performance.
Written Communications: Communicates clearly and effectively through written messages tailored to the audience and purpose.