Process Owner
Location: Chicago or Fully Remote
Duration: 6 months CTH
Job description
The Process Owner will play an important role in driving Operational Excellence capability for the Business Unit and will partner with business leaders and other stakeholder groups to deliver significant improvement in process efficiency and effectiveness, regulatory/compliance and risk reduction, and customer experience and satisfaction improvements and to ensure improvements deliver the intended results.
The Process Owner will be responsible for defining, implementing, measuring and improving a specific end-to-end business process to consistently deliver value. This role analyzes operational performance metrics; identifies key opportunities and gaps in the core business processes; ensures application of the appropriate quality improvement methodologies, tools and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and new ideas.
Key Activities:
• Create an inventory of all process activities in the Business Unit using our standard framework.
• Coordinate with subject matter experts in the Business Unit to create and maintain accurate and complete process documentation, including standard operating procedures, workflows, business rules and protocols, etc. using our templates and standards.
• Identify, assess and prioritize potential process failures (FMEA) and then develop and implement an action plan to mitigate risks (Process Mgmt./Control Plan).
• Actively monitor and analyze metrics using dashboards to identify trends or opportunities where cost savings/cost avoidance or quality improvements can be realized.
• Support delivery of process improvements: conduct data collection and quantitative analysis, opportunity identification and prioritization; develop recommendations; and facilitate the design of new or improved business solutions including process re-engineering, process automation and business process outsourcing.
• Proactively collaborate with key stakeholders in Quality, Training, and IT to ensure coordination and successful implementation of all process improvements.
• Ensure process improvement projects are integrated and aligned with other business activities and projects and coordinated with the appropriate project delivery leads to accomplish the objectives.
• Facilitate a Continuous Improvement (CI) Program in the Business Unit to align the organization on critical performance indicators while simultaneously driving breakthrough objectives.
• Bring Lean expertise to the Business Unit and develop others in the methodology – facilitate and train on Lean tools and techniques and mentor management to deepen the Lean mindset.
• Ensure two-way open communication throughout the Business Unit to keep stakeholders informed of process performance and project status related to process improvement.
Education and Experience:
• Bachelor's Degree or equivalent experience
• 8-10+ years of experience leading process improvement within the Insurance and Financial Services industry
• Demonstrated experience in process discovery, process improvement and process monitoring and management.
• Exceptional communication skills, written and verbal, and ability to simply and clearly convey and communicate complex concepts
• Familiarity with BPM technology
• Highly organized, extremely goal oriented mindset, logical, thorough, and detail-oriented
• Strong quantitative and qualitative analysis, problem solving, and troubleshooting capabilities
• Ability to work collaboratively on cross-functional teams
• Ability to engage and influence stakeholders at all levels
• Strong ability to work independently and manage one's time
• Strong knowledge of Visio, Excel and PowerPoint
