Two or more years of customer service or other telephone experience
Experience with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
Requirements:
Answers telephones and responds to basic customer questions or routes to appropriate personnel; records calls on account history with results and initiates required confirmation without direct supervision.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication; ensures service level agreements (SLAs) are met or exceeded and updates account history with results.
Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information; interfaces with team members, management, and customers regarding customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management and reviews/modifies procedures and workflow to improve efficiency.
Job description
Customer Service Representative/Call center agent
Location: Remote
Duration: Long-term
Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Essential Job Functions
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
Process calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.
Interfaces with team members, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Basic Qualifications
High school diploma or G.E.D.
Two or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software Other Qualifications
Business and analytical problem-solving skills
Communication skills
Ability to work independently
Ability to follow oral and written directions
** Please ignore the email in case you are not interested OR overqualified . We have openings with our clients throughout the country that match your job title and skills. I am here to help you in getting your dream job. If you are available and interested PLEASE CLICK ON THE LINK AT THE BOTTOM OF THE PAGE which will subscribe you to our emails and please forward your Resume to me or please call me ASAP at (718) 668-5300. If you do respond via e-mail please include a daytime phone number so I can reach you. If you are not interested, kindly refer anyone who would be interested. We offer great referrals!
Thank you in advance!
Sincerely yours,
Jerom Russel
Sr. Recruiter Jerom@Georgiait.com +01 (470) 798-5000 Ext. 1060 ( Please send me the resume)
Alpharetta GA 30005 www.GeorgiaIT.com Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to Gerogia IT Inc I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market.
If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices. .
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