Functional understanding of the business being supported
2-3 years of directly related call center experience
Knowledge of Fiber To The Home / Client FiberOptic services and construction processes
Proficiency in Microsoft Office applications (Excel, Access, PowerPoint, Visio, Outlook)
Requirements:
Answer all incoming calls and report information to a supervisor
Route customer questions and complaints to appropriate internal and external stakeholders for action
Support the Central Region Engineering and Construction Department as a call center specialist, exercising judgment within defined procedures to determine appropriate action
Provide project management support, intra-organizational communications, and recommendations on vendor performance related to FTTH build/complaints
Job description
Responsibilities relate to Fiber To The Home (FTTH) / Client FiberOptic customer complaints & information FTTH Build Complaints support for the Central Region that provide support, service, and assistance to the organization. Includes project management, intra-organizational communications, recommendations on vendor performance. This position will be responsible for receiving all calls from customers, route customer questions/complaints to the specific internal and external stake holders for action.
Responsibilities:
Responsible for answering all calls coming into this team and reporting information to a supervisor.
Call center specialist supporting the Central Region Engineering and Construction Department. Exercises judgment and decisiveness within defined procedures and policies to determine appropriate action. Recommends solutions to a variety of day-to-day challenges.
Required Qualifications:
Functional understanding of the business being supported. Job typically requires 2-3 years directly related job experience call center experience. (Job-based requirement, not driven by incumbent experience)
Knowledge of the Fiber To The Home/Client FiberOptic services and construction processes.
Computer-Related Skills: High, Proficient in Microsoft Products including Excel, Access, PowerPoint, Visio, and Outlook
