Over 12 years of IT experience, with at least 5 years in managing or leading application support
5 years of people management experience
Experience with the full project lifecycle from requirements gathering through UAT support to post-implementation support
Requirements:
Act as the technical focal point and subject matter expert for assigned applications, coordinating activities and communications between IS and business areas
Lead the application support chain, ensuring timely issue resolution and balancing user requirements with technical trade-offs
Collaborate with Enterprise Architects to develop long-term strategy and lifecycle plans for each application and plan for enhancements with development managers
Coach the team and manage Goals and Development Action Plans, 360 reviews, and Performance Appraisals, while ensuring 24/7/365 availability in collaboration with the Service Desk Manager
Job description
SR.Manager
Location: 100% Remote
Duration: 06 Months plus Contract
Rate: DOE
US Citizens & Green cards are Preferred.
Job Summary
As a Sr. Manager, IT Applications Services, Pharmacy you will serve as the subject matter and technical expert for assigned applications.
You will work with the business, support help desk, and other Team Members to ensure their systems are stable, reliable and flexible enough to meet our dynamic business needs.
Experience Required: Over 12+ years with a minimum of 5+ years in managing or leading support of applications.
Experience Required: 5 years people management
Experience Desired: Experience with the full project lifecycle from initial requirements gathering through UAT support to post-implementation support.
Act as the technical focal point for issue resolution, the subject matter expert for administrative and strategic issues and coordinate activities and communications between IS and business areas to ensure business needs are met for assigned application area.
Act as a leader in the help chain for your application area, ensuring technical problems are addressed and resolved in a timely manner and ensuring a balance between user requirements and technical trade-offs.
Work with Enterprise Architects to develop long-term strategy and lifecycle plans for each application in your application area.
Work with development managers to plan application enhancements, ensuring you are reviewing and examining possible trade-offs with existing systems and researching options to ensure efficient and cost-effective use of advancing technologies.
Serve as a coach for your team and ensure that Goal and Development Action Plans, 360's and Performance Appraisals are executed within your team.
Work with the Service Desk Manager to provide direction for application support for assigned area, ensuring consistency, stabilization and 24/7/365 availability of applications to support our business.
Translate specifications for enhancements for assigned applications.
Develop process improvements of new ideas and concepts in technical design and management and determine where trade-offs are possible with existing systems, applications and processes to provide greater efficiencies in meeting customer requirements.
Participate in design and ensure code reviews, documentation and testing are delivered on applicable enhancements and projects within your assigned area.
Work to prioritize root cause analysis and to ensure that fixes and modifications are appropriately prioritized to ensure application availability and stability within your assigned areas.
Provide recommendations to IS Management Team and implement to reduce the annual operating costs of applications within your area.
Work with IS Team Members to identify strategic opportunities to ensure stabilization of applications within your area.
Maintain cognizance of industry trends and technological advances to ensure efficient and cost-effective use of technology.
Candidates MUST be experienced in the following technology stack:
