Roles & Responsibilities

4+ years of ServiceNow implementation experience with a track record of successful deployments as a lead, focusing on CSM
4+ years of experience on the ServiceNow platform with expertise in IT Workflows, Customer Workflow, and Business Workflows
4+ years of experience with ITSM modules, including Incident, Problem, Change Management, Knowledge, and Service Catalog
ServiceNow certifications: System Administration, Implementation Specialist, Application Developer, and CSM specialization

Requirements:

Implement and customize ServiceNow CSM and FSM modules, including development and enhancements as per requirements and creating dashboards for Sales Leads and Field Agents
Configure Work Orders, Asset Management, CSM integrations, and develop Performance Analytics dashboards
Leverage ITOM capabilities (CMDB, Discovery, Service Mapping, cloud patterns, probes) and Event Management, with ITSM processes integration
Adopt industry best practices for CSM configuration and ITIL processes, and contribute to client engagements through effective solution delivery

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Senior ServiceNow Developers -CSM
Location: Remote
Duration : 6-12 Months Contract

Job Responsibilities:
Strong experience implementation with Customer Service Management (CSM), and ITIL Processes/ Functions with at least 1-2 implementations is mandatory.
Experience in ServiceNow development and enhancements in CSM,
Experience in customizations including Workflow for CSM modules based on requirements including Dash boards for Sales Lead, Field Agents
Use industry good practice for an set-up CSM configuration, Configure Work Order, Asset and CSM integrations scenarios and CSM Performance Analytics Dashboard
Experience in ITOM, CMDB, Discovery, Service Mapping including Cloud and custom pattern, probes, Event Management with ITSM knowledge
Strong experience implementation with Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/ Functions with at least 1-2 implementations is mandatory.
Basic Qualifications:
• 4+ years' experience with ServiceNow Implementations with a track record of successful ServiceNow deployments as lead with a focus on CSM
• 4+ years of experience on the ServiceNow platform with expert knowledge around IT Workflows, Customer Workflow and Business Workflows
• 4+ years' of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
Certifications
• ServiceNow System Administration Certified
• ServiceNow Implementation Specialist Certified
• ServiceNow Application Developer Certified
• ServiceNow certification in a specialised module (CSM)