Job Responsibilities:
Strong experience implementation with Customer Service Management (CSM), and ITIL Processes/ Functions with at least 1-2 implementations is mandatory.
Experience in ServiceNow development and enhancements in CSM,
Experience in customizations including Workflow for CSM modules based on requirements including Dash boards for Sales Lead, Field Agents
Use industry good practice for an set-up CSM configuration, Configure Work Order, Asset and CSM integrations scenarios and CSM Performance Analytics Dashboard
Experience in ITOM, CMDB, Discovery, Service Mapping including Cloud and custom pattern, probes, Event Management with ITSM knowledge
Strong experience implementation with Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/ Functions with at least 1-2 implementations is mandatory.
Basic Qualifications:
• 4+ years' experience with ServiceNow Implementations with a track record of successful ServiceNow deployments as lead with a focus on CSM
• 4+ years of experience on the ServiceNow platform with expert knowledge around IT Workflows, Customer Workflow and Business Workflows
• 4+ years' of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
Certifications
• ServiceNow System Administration Certified
• ServiceNow Implementation Specialist Certified
• ServiceNow Application Developer Certified
• ServiceNow certification in a specialised module (CSM)
