Proven experience implementing and configuring the ServiceNow platform, including ITSM, ITBM (SPM, PPM), Knowledge, Demand, Resource, Timesheet, and Release Management modules.
Strong knowledge of ITIL processes and IT service management; ability to translate business requirements into functional and technical designs and develop technical design documents.
Experience leading ServiceNow upgrades, release planning, and roadmap development; ability to produce architecture documentation and establish architectural control.
Excellent stakeholder communication, documentation, and testing coordination skills; ability to evaluate alternative solutions and recommend cost-effective options.
Requirements:
Provide subject matter expertise and act as a technical product advocate; design, develop and implement ITIL processes and ServiceNow modules (ITSM, ITBM/SPM, PPM, Knowledge, Demand, Resource, Timesheet, Release Management).
Propose data models and design changes; translate requirements into functional and technical specifications; develop technical design documents; refine designs for usability and testability.
Lead testing and release activities: create test plans and test cases, review results with users, coordinate scheduling and execution of releases/upgrades/deployments, and maintain comprehensive system documentation (design specs, DR, testing notes).
Evaluate new features and contribute to product roadmap planning; lead upgrades planning and provide architectural documentation and control; communicate design implications to stakeholders.
Responsibilities:
Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITBM (SPM, PPM), Knowledge, Demand, Resource, Timesheet and Release Management modules within ServiceNow platform.
Implement technology specific best practices and standards.
Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
Translates requirements into functional and technical requirements.
Develop technical design documents.
Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.
Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
Create well-structured test plans and coordinate testing activities.
Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
Lead ServiceNow upgrades planning and execution.
