Key Facts

Remote From:

Full time

English

Hard Skills

Help Desk Support Application Development SQL (Programming Language) Cross-Functional Collaboration Solution Architecture Escalation Management Internal Documentation SQL (Programming Language) Customer Experience Improvement Client Services

Other Skills

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Communication
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Analytical Skills
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Teamwork
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Results Focused
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Problem Solving

Roles & Responsibilities

US Citizens Only
Expert in SAP Fieldglass' proprietary services procurement application
Experience creating and editing SQL, preferably T-SQL
Strong client-facing experience with analytical and problem-solving skills; customer-service oriented and results-driven

Requirements:

Provide back-end/technical support for the SAP Fieldglass application and escalate issues for internal teams
Collect, analyze and implement solutions for projects, client/partner initiatives, day-to-day issues
Document analysis results and obtain sign-off from internal teams and external clients/partners on solutions and/or processes
Liaise between Operations, Development, QA and DBAs to identify best solutions and contribute ideas to enhancing the SAP Fieldglass application; participate in weekend support and extended coverage if required

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

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Job description

SAP Fieldglass Support Engineer
Location: 100% Remote role
Duration: 12 Months
Rate: DOE

US Citizens Only.

JD:
Looking for a senior SAP engineer to provide back end/technical support for all users of the SAP Fieldglass application. Candidate must be an expert in SAP Fieldglass' proprietary services procurement application, and have experience creating and editing SQL, preferably T-SQL.
Role:

Candidate will support internal teams on escalated system issues.
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Document results of analysis and obtain internal team and external clients/partners' sign-off on solutions and/or processes
Be a liaison between various internal teams such as Operations, Development, QA and DBA's
identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
Participate in weekend support activities and extended coverage if required
Should have strong client facing experience, analytical and problem-solving skills, be oriented towards customer service and be results-oriented.