5+ years of hands-on experience implementing ServiceNow ITSM and ITIL processes (Demand, Resource, Timesheet, Release Management)
Strong knowledge of ServiceNow platform, architecture, data modeling and integration capabilities
Experience translating business requirements into functional and technical specifications
Excellent communication and stakeholder management skills; able to work effectively in a remote environment
Requirements:
Provide subject matter expertise and act as technical product advocate; design, develop and implement ITIL processes and ITSM modules (Demand, Resource, Timesheet, Release Management) within the ServiceNow platform
Implement technology-specific best practices and standards
Research and evaluate alternative solutions, recommending the most efficient and cost-effective options
Translate requirements into functional and technical specifications; propose data models and design changes to processes and products
Job description
ServiceNow Specialist Location: Remote Duration : 6-12 Months With Extension
Responsibilities:
Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM Knowledge, Demand, Resource, Timesheet and Release Management modules within ServiceNow platform.
Implement technology specific best practices and standards.
Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
Translates requirements into functional and technical requirements.
