Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Google Workspace Slack (Software) Industry Trend Analysis Customer Complaint Resolution Small Business Marketing Process Management Order Delivery Integrated Reporting Triage Online Communication

Other Skills

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Customer Service
•
Google Sheets
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Technical Acumen
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Typing
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Non-Verbal Communication
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Teamwork
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Grammar
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Empathy
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Customer service exp
1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery convenience
G-suite/Slack
Bachelor's degree or equivalent amount of work experience

Requirements:

Proactively reach out to customers to fulfill orders
Address ad-hoc customer issues with empathy and urgency
Execute workflows that ensure we exceed customer expectations
Identify trends and communicate findings to the broader teams to improve our processes

LeadStack Inc.

Human Resources, Staffing & Recruiting

About LeadStack Inc.

****JOB SCAM ALERT**** We have been noticing a steady rise in job scams, where scammers are impersonating legitimate companies to defraud unsuspecting job seekers. To ensure your job search is safe, follow these quick safety tips and avoid potential scams: 1. Verify the Company's Legitimacy • Research the Employer: Look up the company online and verify their contact information on the official website. • Cross Check Email Domains: Legitimate companies use official email domains. Be wary of offers from generic email services or variations of the company’s actual domain (e.g., at LeadStack our actual email domain is leadstackinc.com; any variations like @leadstack-inc.com is a scam ). 2. Be Wary of Any Solicitation of Payments • Financial Details: Do not share bank details etc during the initial stages of the hiring process. • Upfront Payments: A legitimate employer will never ask you to pay for training, background checks, or any other job-related fees. 3. Report Suspicious Activity • Report Scams: Report any suspicious job offers to law enforcement, job boards, the impersonated company, and consumer protection agencies. Stay vigilant and informed. For more information, visit our website or contact us at info@leadstackinc.com ********* We are one of the nation’s fastest-growing, award- winning, certified minority-owned staffing services provider of contingent workforce. Our recognitions include: - "Best Staffing Firms to Work For" 2023, 2024 by Staffing Industry Analysts - Certified Great Place to Work - "Fastest Growing Staffing Firms" 2022, 2023 by Staffing Industry Analysts - "Diversity Owned Staffing Firm" 2022, 2023 by Staffing Industry Analysts - Minority Business Enterprise by NMSDC - Inc. 5000 honoree As a recognized industry leader in contingent workforce solutions, we’re proud to partner with some of the most admired Fortune 500 brands in the world. Visit us at www.leadstackinc.com

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Greetings from LeadStack! Hope you are doing well and staying safe! We have an immediate contract position with our direct client.
If you are interested and available, please respond with your resume ASAP and suggest some times when I can call you.

Job Details:

Title: Customer Service Representative
Location: Remote
RATE: $21.4/hr W2
DURATION: 2/24 – 3/18
HOURS: 10-6p EST

TOP SKILLS:

Customer service exp
1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
G-suite/Slack

This will be a remote role covering a 10am-6pm ET shift.

You’re excited about this opportunity because you will…

Proactively reach out to customers to fulfill orders
Address ad-hoc customer issues with empathy and urgency
Execute workflows that ensure we exceed customer expectations
Identify trends & communicate findings to the broader teams to improve our processes
Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

You have a Bachelor’s degree or equivalent amount of work experience
You have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
You are a highly-motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets