Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Microsoft Azure Remote Technical Support Self Service Technologies Documentation Generation End-User Training And Support Desktop Support Knowledge Base IT Service Management Network Troubleshooting Peripheral Devices Help Desk Support Active Directory Help Desk Support

Other Skills

•
Customer Service
•
Remote Troubleshooting
•
Troubleshooting (Problem Solving)
•
Microsoft Outlook

LeadStack Inc.

Human Resources, Staffing & Recruiting

About LeadStack Inc.

****JOB SCAM ALERT**** We have been noticing a steady rise in job scams, where scammers are impersonating legitimate companies to defraud unsuspecting job seekers. To ensure your job search is safe, follow these quick safety tips and avoid potential scams: 1. Verify the Company's Legitimacy • Research the Employer: Look up the company online and verify their contact information on the official website. • Cross Check Email Domains: Legitimate companies use official email domains. Be wary of offers from generic email services or variations of the company’s actual domain (e.g., at LeadStack our actual email domain is leadstackinc.com; any variations like @leadstack-inc.com is a scam ). 2. Be Wary of Any Solicitation of Payments • Financial Details: Do not share bank details etc during the initial stages of the hiring process. • Upfront Payments: A legitimate employer will never ask you to pay for training, background checks, or any other job-related fees. 3. Report Suspicious Activity • Report Scams: Report any suspicious job offers to law enforcement, job boards, the impersonated company, and consumer protection agencies. Stay vigilant and informed. For more information, visit our website or contact us at info@leadstackinc.com ********* We are one of the nation’s fastest-growing, award- winning, certified minority-owned staffing services provider of contingent workforce. Our recognitions include: - "Best Staffing Firms to Work For" 2023, 2024 by Staffing Industry Analysts - Certified Great Place to Work - "Fastest Growing Staffing Firms" 2022, 2023 by Staffing Industry Analysts - "Diversity Owned Staffing Firm" 2022, 2023 by Staffing Industry Analysts - Minority Business Enterprise by NMSDC - Inc. 5000 honoree As a recognized industry leader in contingent workforce solutions, we’re proud to partner with some of the most admired Fortune 500 brands in the world. Visit us at www.leadstackinc.com

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Service Desk Analyst
Location: El Dorado Hills, CA – Local Candidates Only
Duration: 3+ Months
Pay Rate: $26–27/hr on W2

Job Description
At the IT Service Desk, we deliver customer excellence-focused support to end users by leveraging cutting-edge technology, IT Service Management products, and self-service/automated solutions.
Key Responsibilities

Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users.
Deliver end-user support and general training (via telephone or chat) on various software packages and in-house developed software.
Provide ticket status updates and metric reports to management.
Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support.
Meet increased production standards and CSAT goals.
Assist with knowledge article creation.
Serve as SME for critical business functions/services.
Other duties as assigned.

Required Qualifications

Bachelor's degree or equivalent experience.
At least 1 year of prior Service Desk experience.

Required Skills (Top 3 Non-Negotiables)

High-quality customer service skills
Virtual Desktop Infrastructure (VDI) troubleshooting.
Remote Desktop troubleshooting.
Microsoft Azure experience.

Preferred Skills

1–2 years of Help Desk experience.
Active Directory experience.
Microsoft Exchange experience.

know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com