Key Facts

Remote From:

Anywhere

Full time

Junior (1-2 years)

English

Hard Skills

Other Skills

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Presentations
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Analytical Skills
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

1+ years of experience in TikTok Shop brand management or Brand Management for Amazon or another ecommerce platform
Strong analytical skills with experience in performance reporting and data interpretation
Excellent written and verbal communication skills
Experience with CRM systems and customer service platforms

Requirements:

Oversee TikTok Shop operations, including promotional campaigns, refunds/returns processing, and maintaining responsive customer service to ensure high customer satisfaction
Manage CRM implementation and nurture existing customer relationships to drive repeat purchases, while monitoring shop health metrics and SPS for platform compliance
Create, analyze, and present performance reports with actionable recommendations for growth and campaign ROI
Collaborate with media buying and creative teams to align shop operations with advertising campaigns, develop promotional calendars, and optimize conversion by integrating TikTok ads with shop functionality

Talent Hackers

Human Resources, Staffing & Recruiting

About Talent Hackers

Talent Hackers is the first nodal distributed network platform for the search and recruitment of technology and digital professionals based on paid referrals. Through the dynamic distribution of offers, performed by our algorithm, these reach key profiles, activating passive talent, the one that is not actively looking for a job. Nodal technology is based on the data available on the Internet, creating networks of "nodes" over which the offers are distributed. By "nodes" we mean individuals, training centers, social and/or professional networks, communication channels, publications, groups, job boards, forums, blogs and other portals. A "node" can refer to many things. In short, it is there where we are going to impact with the offer because there are professionals who fit with it. And it is through the application of digital marketing techniques, how we impact that talent. Then, our paid referral system is the core of our collaborative model and where its full power is shown, as it allows anyone to share our offers with their contacts and be rewarded if one of their referrals is finally incorporated into the company. When creating an account on Talent Hackers, each user generates a unique code that will be added to the url that they share with their network. This way we can identify the candidates that come through a talent hacker and deliver their reward if the candidate is hired.

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Job Summary:

We are seeking a versatile Junior Ecommerce Brand Manager (TikTok) who will serve as both a strategic account partner and operational Associate for our TikTok e-commerce initiatives. This position requires hands-on shop management experience and strong analytical skills.

Key Responsibilities

TikTok Shop Operations

Help manage promotional campaigns, including discounts, flash sales, and participation in monthly TikTok seller programs
Process refund and return requests while maintaining high customer satisfaction standards
Provide responsive customer service across all touchpoints to ensure positive shopping experiences
Identify and capitalize on TikTok growth opportunities, including mission completion for ad credits and promotional coupons
Conduct competitive research and implement data-driven strategies to enhance shop performance
Manage customer review ecosystem, addressing negative feedback through professional engagement and resolution strategies
Oversee CRM system implementation to nurture existing customer relationships and drive repeat purchases
Monitor daily shop health metrics and Seller Performance Score (SPS) to ensure platform compliance and optimal performance

Account Management

Create, analyze, and present detailed performance reports with actionable recommendations for growth
Troubleshoot client challenges efficiently and escalate issues to appropriate teams when necessary

Campaign Coordination

Collaborate with media buying and creative teams to ensure alignment between shop operations and advertising campaigns
Assist in the development of comprehensive promotional calendars for TikTok Shop events, product launches, and seasonal initiatives
Ensure seamless integration between TikTok advertising efforts and shop functionality for optimal conversion performance
Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization
Generate detailed audit proposals and competitive analysis reports for prospective clients
Coordinate cross-functional initiatives to maximize campaign effectiveness and ROI

Required Qualifications

1+ years of experience in TikTok Shop brand management (preferred) or Brand Management for Amazon or another ecommerce platform
Strong analytical skills with experience in performance reporting and data interpretation
Excellent written and verbal communication skills
Experience with CRM systems and customer service platforms
Knowledge of TikTok platform, social commerce trends, and digital advertising ecosystems

Preferred Qualifications

Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management

Core Competencies

Operational Excellence: Strong attention to detail with capability to manage multiple operational workflows
Problem-solving: Quick identification and resolution of both client and operational challenges
Communication: Clear, professional communication across all stakeholder levels

Work Environment

This role operates in a fast-paced, client-focused environment requiring daily platform monitoring, proactive client communication, and coordination across multiple internal teams. The position demands both strategic account management skills and hands-on operational execution across TikTok's evolving commerce ecosystem.