Strategic Account Manager

ABOUT THE ROLE 

We are looking for a proactive, commercially-minded portfolio leader to take ownership of how we manage, grow, and optimize our merchant and partner portfolio.You will act as the orchestrator of the full commercial and operational lifecycle of our merchants and partners, balancing growth, sustainability, and operational stability. You will work closely with Business Development, Compliance, Payments and Operations, helping the company make better decisions about our existing and future portfolio.This role requires a systems thinker, someone who builds structure, identifies opportunities, and leads cross-functional initiatives with confidence and energy.

WHAT YOU’LL BE WORKING ON

• Own the merchant and partner portfolio as a business unit: analyze performance, risks, and growth potential across the portfolio
• Understand differences in commercial models, operational setups, and risk profiles
• Drive portfolio health and stability: monitor operational and financial performance, as well as compliance-related indicators (volumes, transaction performance, compliance and operational metrics)
• Proactively identify potential risks and performance gaps and drive improvements
• Lead commercial growth within the existing portfolio: identify upsell and expansion opportunities based on data and client analysis
• Understand merchants’ and partners’ business plans and align our value delivery accordingly
• Orchestrate cross-functional execution: coordinate with Compliance,Payments, Support, Finance, and Operations
• Ensure merchants and partners are set up and managed in line with strategic priorities
• Build portfolio transparency and reporting: create structured profiles and dashboards for merchants and partners, provide clear, data-driven insights and forecasts to leadership
• Support decision-making on new business: analyze new prospects from Business Development and support evaluation of new prospects from a commercial and operational perspective. 

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• At least 4+ years of experience in strategic account management, portfolio management, commercial operations, or similar roles
•  Strong ability to work with data, analytics, and performance indicators
•  Experience in Fintech, Payments, SaaS or other complex B2B environments 
•  Proven track record of driving growth and stability within an existing client or partner portfolio
•  Ability to lead cross-functional initiatives without formal authority
•  Strong communication style: confident and clear
•  Self-driven, proactive, comfortable with ambiguity
•  Ability to balance commercial opportunity with operational and risk considerations
•  Good English (at least upper-intermediate level) + fluent russian

 

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business;
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
• Private health insurance coverage
• Remote type of work 
• 20 days of vacation time; Bank holidays; Sick leaves; Additional birthday day off; 
• Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture