Technical Sales Manager

Position Objective:

Provide exceptional technical sales and service to customers in bakery operations.  Support customer needs in bakery formulas, baking ingredients, bakery processes and manufacturing equipment.

Key Result Areas:

Performance Standards

Technical Sales

• Strengthen and maintain existing customer relationships.
• Identify and introduce new products to achieve targeted growth.
• Analyze sales reports monthly and take appropriate action.
• Awareness of customer pricing and terms and conditions.
• Work closely with DSM’s to identify new business opportunities and support customer base with technical sales expertise.
• Establish appropriate visit frequency with current customer base.
• Promote Company image.

Reporting

• Develop and achieve sales expense budgets to analyze monthly and take appropriate action.
•  Timely T&E management required
• Ongoing utilization reports including:
  • Activity and Service reports
  • Complete sales forecasts, as required
  • Tracking customer ingredient usage
  • Significant market share changes
  • Track competitive market and industry activity

Customer Satisfaction

• Respond to customer requests in a professional and timely manner.
• Proactively seek out potential customer opportunities and develop action plans to resolve concerns or issues in a timely manner.
• Provide completed service reports for customers and sales team for all service provided to a customer in a timely manner.
• Collaborate with the Client Service team to support all customer requirements.

Professional Skills Enhancement

• Obtain and enhance sales training annually in at least one of the following areas: product knowledge (AIB or company product seminar, technical bulletins), selling skills, personnel management, computer skills or regulatory compliance.
• Excellent communication, presentation, writing and interpersonal skills.

Human Resources

• Comply with all HR policies and procedures.
• Comply with relevant employment laws.

Other

• Attend workshops and courses that can improve job performance.
• Other duties as assigned.