Customer Service Full Time

Sign on Bonus of $1000!

Union Supply Group

Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide.

Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization.

Union Supply Group is hiring Call Center Representatives for our Call Center in Dallas, TX. This position is a combination of customer service and "heavy" order processing. To qualify for this position, must have exceptional customer service skills/experience.

This is not a remote/work-from-home position.

The Call Center Representative is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers.

The possibilities for growth within Union Supply Group as endless, join our team and find out!

Essential Tasks:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Process customer orders and process payments.
• Encourage customers to purchase additional products.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ability to understand customers’ needs with strong objection/response handling.
• Acknowledging and resolving customer complaints.

We offer:

• Career advancement. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company.
• Training & New skills.  You’ll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross-train to allow you to expand your knowledge base.
• Team environment. At Union Supply Group, we are a Team. It isn’t uncommon to work on small or large teams where everyone supports each other.

Benefits Continued:

• Competitive wage
• Team environment
• Good Work-Life Balance
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Paid Time Off (PTO)
• Holiday pay opportunities
• Birthday PTO
• On-the-job training and skills development
• Employee Assistance Program