Key Facts

Remote From:

Full time

English

Hard Skills

Mental Health And Recovery Services Care Management Disaster Recovery Statistical Reporting Gap Analysis Program Implementation File Management Client Services Electronic Medical Record Community Advocacy Organizational Structure Stakeholder Engagement

Other Skills

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Decision Making
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Training And Development
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Mentorship
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Communication
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Leadership
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Time Management
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Teamwork
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Strong understanding of disaster recovery operations and case management practices
Experience supervising staff, providing training, and ensuring quality standards
Willingness and ability to reside in Western North Carolina and commute to Madison, Yancee, Buncombe, Watauga, and surrounding counties
Ability to manage case records and data in CAN and EMR databases and prepare timely reports

Requirements:

Oversee day-to-day management and implementation of the disaster case management program, including reporting, outreach, and staff supervision
Provide training and supervision to staff; conduct bi-weekly meetings with each case manager and offer technical support and mentoring; deliver direct services on complex cases as needed
Ensure comprehensive case files, records, charts and documents are maintained in CAN and EMR; conduct monthly file reviews; maintain updated information on community resources
Collaborate with the Program Manager and participate in inter-office and external meetings; identify disaster survivor trends, gaps in service, training needs, and coordinate outreach; complete required statistical and fiscal reports

Lutheran Services Carolinas

About Lutheran Services Carolinas

With the help of volunteers, donors, faith partners, and others, LSC provides many residential options and at-home services to seniors; helps veterans and others transition from homelessness to dignity; shields children from abuse and neglect through foster care; helps those battling mental illness through innovative programs; encourages growth and independence for those with intellectual or developmental disabilities; places children in loving adoptive homes; provides welcome to refugees seeking sanctuary; protects communities through disaster preparedness; and enables many men and women with varying life challenges or disabilities to live proudly and independently with residential or supportive services.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

The DCM Supervisor will oversee a team of disaster case managers serving multiple counties in Western North Carolina. This position requires a strong understanding of disaster recovery operations, case management practices, and community-based recovery. The Supervisor will provide guidance, ensure quality standards, and represent the organization in collaboration with Long-Term Recovery Groups (LTRGs) and partner agencies.

Location Requirement

Candidate must reside in Western North Carolina and be able to commute regularly between Madison, Yancee, Buncombe, Watauga, and surrounding counties.

Essential Functions

Responsible for the day to day management and implementation of disaster case management program including reporting, outreach and staff supervision.
Provides training and supervision to staff.
Assists in decision making regarding urgency of cases and make recommendations regarding appropriate action.
Reviews and approves entitlement relief requests for clients.
Meets individually with each case manager at least bi-weekly and provides technical support and mentoring.
Deliver direct services to clients on complex cases and as otherwise needed.
Ensure that comprehensive case files, records, charts and other documents are maintained in all case records, Coordinated Assistance Network (CAN) database and EMR database.
Conduct (at least) monthly file reviews to ensure services are being properly delivered.
Maintains updated information on community resources available to clients.
Works with the Program Manager to identify disaster survivor trends, gaps in service, training needs and necessary outreach.
Attends inter-office and outside agency meetings as appropriate.
Completes all required statistical and fiscal reports in a timely manner.
Other duties as assigned.