Desktop Support Analyst - Tier 1

Join the Leader in Dealership IT

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.

Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT. 

Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning—all while enjoying the flexibility of working from home.

Why You’ll Love Working Here
We invest in our people with:

• Work From Home for most positions
• Paid certification training materials & exam reimbursement
• 100% company-paid medical premiums (individual coverage) + company-funded HRA
• Dental & Vision Insurance
• Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
• 401(k) with company match
• Company-paid Life & Long-Term Disability insurance
• Supplemental life & short-term disability options
  …and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.

Visit Helion.jobs to learn more today!

Position Overview:

        Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. The DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day.  Helion’s Desktop Support department is the largest, and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.