CRM Specialist (User Experience)

 Our client is looking for a CRM Specialist (User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.

Responsibilities

• Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience.
• Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys.
• Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed.
• Collaborate with the customer support team to answer user questions and feedback.

Requirements:

• Strong design, communication, and collaboration skills.
• Experience in tooltips, tours, and survey implementation.
• Experience in UX/UI design
• Experience in user research
• Experience in data analysis
• Knowledge of Chameleon, Customer.io, OneSignal or others CRM Sportbooks systems
• CRM oriented
• Understanding of the gaming industry
• Fluency in English