Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Mac OS Microsoft Operating Systems Desktop Support Remote Technical Support Cross-Platform Applications Patch Management Incident Management Desktop Support Software Installation System Administration Help Desk Support Telephony Online Communication

Other Skills

•
Non-Verbal Communication
•
Analytical Thinking

Roles & Responsibilities

Experience with MAC and Windows operating systems and desktop applications
Experience with installing, configuring, and administering a broad range of technologies
Excellent written and verbal communication skills
Knowledge of Cisco Phone Systems is a plus

Requirements:

Provide phone support and remote remediation for workstation issues
Troubleshooting and resolving customer system problems across a broad range of technologies
Provide remote installations of new software and upgrades, service packs, and security updates
Provide onsite support and installations to clients when necessary

LincolnIT

Information Technology & Services

About LincolnIT

LincolnIT is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment. Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business. Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

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Job description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site.

Responsibilities

Provide phone support and remote remediation for workstation issues
Troubleshooting and resolving customer system problems across a broad range of technologies
Provide remote installations of new software and upgrades
Provide remote installation of service Packs and security updates
Provide onsite support and installations to clients when necessary
Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

Knowledge of MAC and Windows operating systems and desktop applications
Experience with installing, configuring, and administering a broad range of technologies
Excellent written and verbal communication skills
Knowledge of Cisco Phone Systems a plus
Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

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