Role overview

Qualifications

Excellent English communication skills (US-based clients).
Passion for working with people and helping them get their issues resolved.
Strong interest in developing a career in the IT field.
Ability to learn quickly with a solution-oriented mindset.

Responsibilities

Respond to and resolve customer questions via chat, email, and telephone calls quickly and effectively.
Assist in onboarding, educating, and supporting customers throughout their journey.
Help customers with technical and billing-related questions.
Act as a customer advocate by identifying and conveying unique questions and challenges to improve the customer experience.

Key facts

Remote from: Anywhere
Full time
Customer Service Representative (B2B)
English

Hard skills

Client Services Help Desk Support Microsoft Operating Systems Linux Cloud Computing Billing Issue Management Employee Onboarding Customer Success Management Shift Scheduling

Other skills

Customer Service
Troubleshooting (Problem Solving)
Communication
Teamwork
Solutions Focused
Willingness To Learn
Problem Solving

About the company

Touch Support

Outsourcing & Offshoring

Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind. As an IT as a Service (ITaaS) provider, we help organizations improve the management and performance of both their critical IT infrastructure and people resources. Touch Support’s personalized, customer-centric support and service offerings result in a pleasant user experience, time after time. Services offered range from colocation and data center services to complex, mission critical infrastructure deployments. We also provide organizations with reliable and expert IT outsourced helpdesk support solutions. Our outsourced customer support is provided 24/7 and is fully branded under your company’s name. We specialize in providing superior outsourced customer support in the following areas: Outsourced Web Hosting Support Outsourced SaaS Support Outsourced eCommerce Support Most recently, Touch Support created SNF Back Office, found at SNFBackOffice.com, which is a platform for healthcare companies, with a specific focus on Skilled Nursing Facilities, to get help with back office services and expenses. From Finance, Recruiting and IT, to our unique value focused 365 Savings Program and Cost Saving Assessments, we understand the needs of SNFs and healthcare companies today. Go to SNFBackOffice.com to learn more about our services.

Company details

Company typeSME

IndustryOutsourcing & Offshoring

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Customer Service Representative

Required work experience: not required

Full-time, remote work

Who are we?

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 400 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.

Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in Albania!

Responsibilities and goals you’ll own:

Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
Assist in onboarding, educating, and supporting our customers through their journey
Help and guide our customers with technical and billing-related questions.
Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Requirements:

Excellent communication skills in the English language, as our clients are primarily US-based
Passion for working with people and helping them to get their stuff work
Strong interest in developing a career in the IT field
Readiness to learn at a fast pace
Solution-oriented mindset and passion for resolving problems
Readiness to lend a helping hand and pass on the knowledge as you grow with the company
Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule

What do we offer?

Work from home
Learning from scratch
Entry-level position starting at $660 USD gross
The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
You will be able to further your development with valuable certifications paid for by the company.
A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

Please submit your application in English. Applications submitted in any other language will not be considered.