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Assistant Store Manager (Pet Supplies Store)

Role overview

Qualifications

  • Open availability including evenings and weekends; outgoing “Customer First” mentality
  • GED/High School Diploma; minimum 1 year retail experience; pet supply sales experience preferred
  • Excellent interpersonal and written/verbal communication skills; ability to work independently and stay on task; strong math skills
  • Ability to prioritize tasks and manage competing demands

Responsibilities

  • Drive sales and customer engagement; provide exceptional customer service
  • Maintain store displays, appearance, cleanliness; receive, stock, and rotate inventory
  • Assist store manager in coaching and training staff; resolve conflicts and customer complaints
  • Support the successful operation of the store and uphold company values and standards

Key facts

Other skills

  • Sales
  • Elementary Mathematics
  • Time Management
  • Teamwork
  • Strong Work Ethic
  • Detail Oriented
  • Prioritization
  • Verbal Communication Skills
  • Social Skills
  • Problem Solving

About the company

CHAAR logo

CHAAR

Retailtech: Retail + Technology

Chaar is an independently owned business that specializes in outdoor clothing & footwear, pet supplies, and pet services. Our mission is to thoughtfully and conscientiously outfit our customers with the best products and services to meet their needs and the needs of their pets. Founded in 2001 by the ElChaar family in Allentown, Pennsylvania, Chaar started out as a tack shop, selling horseback riding equipment and clothing. Over the years we listened to our customers' requests and expended into the carrying the largest assortment of healthy, natural pet products and comfortable, hard working footwear in the region. We pride ourself on maintaining a happy, productive, and engaged staff with a variety of responsibilities and lots of learning experiences. We're currently in a growth stage, building new stores, creating new positions, and forging new opportunities to delight our customers. We would love for you to visit one of our stores and get your own taste of the Chaar experience!

Company details

Company typeSME
IndustryRetailtech: Retail + Technology
Company size11 - 50

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Job description

The primary role of the assistant manager at Chaar is to maintain high levels of sales and customer engagement, both individually, and part of the store team. Additionally, the assistant manager may be involved in all other aspects of running the store and helping customers and staff as needed.

Our ideal Assistant Manager is outgoing, ambitious in nature, detail oriented, and determined to create the best shopping experience for our customers. They are organized and adept at time management skills. Prior retail experience in sales and customer service is required.

This is not a remote work position. Must be available to work weekends & evenings as needed. 

Work Location: 291 Town Center Blvd, Easton, PA 18040
*6 to 8 weeks of training will occur at 1635 Airport Rd, Allentown, PA 18109*


CORE RESPONSIBILITIES

  • Sales, customer service, & customer engagement
  • Maintain store displays, appearance, & cleanliness
  • Receive, stock, and manage rotation of inventory
  • Assist store manager in managing, training and coaching staff
  • Exemplify the work ethic, values, and skills 
  • Resolve conflict, customer complaints, and other unexpected / unplanned incidents
  • Assist in all areas related to the successful operation of the store

QUALIFICATIONS

  • Outgoing, “Customer First” mentality
  • Must have open availability including evenings and weekends 
  • GED/High School Diploma required
  • Minimum of 1 year retail work experience. Experience pet supply sales is preferred. 
  • Excellent interpersonal skills 
  • Intermediate math skills
  • Ability to work independently and stay on task
  • Able to prioritize competing tasks
  • Clear and effective written and verbal communication and strong interpersonal skills

SALARY & BENEFITS:

  • Pay range $16-19/hr depending on experience
  • Medical and dental benefits
  • 401k Retirement savings plan plus matching company contribution
  • Paid time off and paid holidays
  • Generous employee discounts
  • Life-friendly operating hours
ADVANCEMENT:
Advancement opportunities to roles such as store manager or administrative roles may be offered. Advancement is based on a combination of measurable performance metrics related to sales performance, subjective feedback from other employees and customers, business needs, and other considerations. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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