Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Data Cabling Hardware Support LAN Administration Help Desk Support Network Monitoring Multi-Device Design Patch Management IT Capacity Management Escalation Procedures Motor Vehicle Operation +8 more

Other Skills

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Customer Service
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Calmness Under Pressure
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Communication
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Problem Solving

Roles & Responsibilities

Minimum 3 years of field IT support experience.
Degree in Electronics Engineering, Communications Engineering, Computer Science, or related field.
Strong networking knowledge, including LAN/WAN, structured cabling, and device configuration (laptops, printers, scanners, tablets, etc.).
Valid driver's license with ability to travel domestically and flexible availability (including weekends).

Requirements:

Install, configure, administer, support, and maintain IT systems and hardware.
Ensure performance and availability of IT resources and network equipment.
Monitor LAN/WAN performance and identify and resolve network issues.
Perform preventive and corrective maintenance of IT assets, including updating hardware, software, and telecom equipment.

EZCORP

Financial Services

About EZCORP

Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.

Company type: XLarge

Industry: Financial Services

Founded: 2018

Company size: 5001 - 10000

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Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Francisco Morazan

Extender la vida útil de los activos fijos de TI mediante el mantenimiento presencial necesario. Escalar los problemas al departamento correspondiente, cumpliendo con los tiempos establecidos en los SLA. Brindar mantenimiento preventivo y correctivo a la sucursal con la mayor frecuencia posible.

FUNCIONES Y RESPONSABILIDADES ESENCIALES

Instalación, configuración, administración, soporte y mantenimiento de sistemas informáticos y hardware.
Asegurar el rendimiento y la disponibilidad de los recursos de los equipos y demás sistemas de TI.
Alinear los recursos tecnológicos de la organización con la demanda operativa.
Monitorear el desempeño de la red de área local (LAN) y/o de área amplia (WAN) de la organización.
Identificar y resolver problemas de red.
Actualizar hardware, software y equipos de telecomunicaciones de la red

EDUCACIÓN Y EXPERIENCIA

Se requieren 3 años de experiencia.
El rol es principalmente en campo.
Ingeniería en Electrónica, Comunicaciones y Electrónica, Computación o carreras afines.
Experiencia en soporte técnico en campo.
Conocimientos de redes.
Manejo de cableado estructurado.
Configuración de dispositivos (diagnósticos, reparación de hardware y software, laptops, impresoras, equipos multifuncionales, tablets, iPads, etc.).
Preferiblemente experiencia con equipos marca Zebra (impresoras, escáneres, computadoras móviles).
Disponibilidad para viajar ocasionalmente al interior de la república.
Licencia de conducir vigente.
Trato directo con usuarios.
Saber conducir vehículo estándar.
Capacidad para trabajar bajo presión.
Disponibilidad de horario y fines de semana.