Product Manager, Store Experience Innovation

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Product Manager Store Experience Innovation will be responsible for supporting the strategy and execution of in-store systems that make every customer interaction smooth and every employee's day better. This role focuses on our Point of Sale (POS) system and other business-critical technologies, such as AI that power our stores across the U.S. and Latin America.  This role is the bridge between big-picture vision and day-to-day reality, turning operational challenges into innovative solutions that set new standards for speed, simplicity, and satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:
•    Product Strategy & Vision - Collaborate to define and execute the roadmap for store technology systems
•    Stakeholder Collaboration - Partner across teams such as Operations, IT, Legal/Compliance, Asset Protection, Store teams, and more.
•    Requirements Management - Translate business needs into clear, actionable specifications
•    Change Management - Lead smooth deployments that feel like welcome upgrades
•    Performance Optimization - Use data to drive improvements in store efficiency and customer satisfaction
•    Deliver what matters - Take ownership of the existing POS and in-store systems roadmap, driving iterative releases that improve speed, simplicity, and satisfaction for our teams and customers.
•    Keep the roadmap fresh and exciting - Prioritize features that supercharge store efficiency, delight users, and tap into new tech like AI-powered product recognition, generative tools, predictive insights, smarter customer service, and intelligent inventory management.
•    Bring people together - Collaborate with store operations, IT, compliance, and design to turn big ideas into detailed, actionable requirements.
•    Simplify the Complex - Craft crystal-clear user stories, process flows, and acceptance criteria that ensure dev teams deliver exactly what’s needed.
•    Partner with UX/UI designers - Partner with UX/UI pros to create experiences that store staff actually love using.
•    Listen, measure, improve - Track feature adoption, collect feedback, and use store performance data to fine-tune our tools.
•    Champion smooth rollouts – Guide deployments and change management in a way that feels more like a welcome upgrade than a disruption.
•    Keep it secure – Work with Legal, Compliance, and Asset Protection teams to ensure every feature meets the highest standards for security, privacy, and compliance.
•    Think global, act local – Coordinate with teams across the U.S., Mexico, and Guatemala to keep everyone aligned and excited about what’s next.

EDUCATION & EXPERIENCE:
•    5+ years of experience in product management or related roles such as product manager, product owner, or business analyst
•    Experience using Agile in product development 
•    Experience with Point-of-Sale systems
•    Previous experience in the pawn or financial industry is a plus
•    Bachelor’s degree (or equivalent) in business, product design, engineering, computer science, or a related field

EZCORP is an Equal Opportunity Employer