Key Facts

Remote From:

Full time

Entry-level / graduate

French, English, Greek

Hard Skills

Product Knowledge Remote Technical Support Microsoft Dynamics CRM User Feedback Cross-Functional Collaboration Data Entry LiveChat Customer Analysis Customer Relationship Management Equipment Specification Development +1 more

Other Skills

•
Customer Service
•
Record Keeping
•
Problem Solving
•
Multitasking
•
Organizational Skills
•
Detail Oriented
•
Scheduling
•
Time Management
•
Teamwork
•
Communication

Roles & Responsibilities

Fluency in French and English with excellent verbal and written communication; nationality/native language should be clearly highlighted in CV/cover letter.
Strong customer service skills with a focus on effective problem resolution.
Prior experience in customer service, particularly in the automotive or luxury sector, is advantageous.
Ability to efficiently manage multiple inquiries in a remote work environment.

Requirements:

Provide high-quality remote customer assistance in French via phone, email, and chat for Mercedes-Benz clients.
Handle inquiries about vehicle specifications, service appointments, and maintenance concerns; resolve issues to ensure a satisfactory outcome.
Maintain detailed records of customer interactions in the CRM system and collaborate with internal teams to tackle complex inquiries.
Collect and analyze customer feedback to help improve services and stay updated on Mercedes-Benz vehicles and service advancements.

Job description

Mercier Consultancy is pleased to announce an exciting opportunity for a French-Speaking Remote Assistance Representative for Mercedes-Benz, offering the convenience of working from home in Greece. In this key role, you will provide outstanding remote support to French-speaking customers, ensuring they enjoy the high-quality service that Mercedes-Benz is renowned for.

Your fluency in French will be vital as you assist clients with inquiries related to vehicle features, maintenance, and overall customer service needs. By delivering prompt and knowledgeable responses, you will not only enhance customer satisfaction but also strengthen loyalty among Mercedes-Benz enthusiasts.

Responsibilities

Offer high-quality remote customer assistance in French via phone, email, and chat for Mercedes-Benz clients
Handle inquiries about vehicle specifications, service appointments, and maintenance concerns
Effectively resolve customer issues to ensure a satisfactory outcome
Maintain detailed records of customer interactions in our CRM system
Work collaboratively with internal teams to tackle complex customer inquiries
Collect and analyze customer feedback to help improve our services
Stay updated on Mercedes-Benz vehicles and service advancements to provide accurate information

Requirements

Fluency in French and English, with excellent verbal and written communication skills. Your nationality and native language should be clearly highlighted in your C.V. and/or Cover Letter.
Strong customer service skills with a focus on effective problem resolution
Prior experience in customer service, particularly in the automotive or luxury sector, is an advantage
Capable of efficiently managing multiple inquiries in a remote work environment
Detail-oriented with strong organizational skills
A passion for automobiles and a dedication to delivering exceptional customer service
Familiarity with customer support software and CRM systems would be beneficial

Benefits