Key Facts

Remote From:

Full time

Entry-level / graduate

French, English, Greek

Hard Skills

Application Streaming Microsoft Dynamics CRM Subscription Business Models Knowledge Management Hardware Support Brand Management Customer Centricity

Other Skills

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Customer Service
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Communication
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Willingness To Learn
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Time Management
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Teamwork
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in French and English, both written and verbal.
Nationality and native language clearly stated in your CV and/or Cover Letter.
Previous experience in customer support, particularly in the entertainment or streaming sectors.
Ability to work independently and manage time effectively in a remote environment.

Requirements:

Assist customers in French via phone, email, and chat regarding Disney+ platform inquiries.
Provide information on subscriptions, content library, and troubleshooting assistance.
Document customer interactions and resolutions in our support system.
Collaborate with internal teams to resolve complex customer issues.

Job description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French-Speaking Customer Support Representative for Disney +, with the flexibility to work from home in Greece! In this dynamic role, you will be the key point of contact for our French-speaking customers, assisting them with inquiries about Disney + services, content, and subscriptions. Your passion for customer service and love for Disney will contribute to providing an unforgettable experience for our valued clients.

This position is perfect for individuals who enjoy engaging with others and possess a strong understanding of the streaming industry. Join our creative team and help spread the magic of Disney!

Responsibilities

Assist customers in French via phone, email, and chat regarding Disney + platform inquiries
Provide information on subscriptions, content library, and troubleshooting assistance
Document customer interactions and resolutions in our support system
Collaborate with internal teams to resolve complex customer issues
Provide exemplary service while maintaining a positive brand image
Stay updated on new content releases and platform features
Participate in training sessions to enhance product knowledge and support skills

Requirements

Fluency in French and English, both written and verbal, is required.
Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
Previous experience in customer support, particularly in the entertainment or streaming sectors is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A customer-centric attitude with a drive to enhance the client experience
Ability to work independently and manage time effectively in a remote environment
Familiarity with customer support tools and CRM systems

Benefits